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SERVICE CULTURE

Authored by Julie Rose Palma

Professional Development

University

Used 1+ times

SERVICE CULTURE
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you.

SERVICE

CUSTOMER SERVICE

ASSISTANCE

FAVOR

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

GOOD CUSTOMER SERVICE HELPS TO:

REDUCE CUSTOMERS COMPLAINTS

BUILD TRUST WITH YOUR CUSTOMERS

MINIMIZE PROBLEMS

ALL OF THE ABOVE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most important factor in retaining customers?

Low prices

Quality products

Excellent customer service

Fast delivery

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The ultimate goal of customer service is to ____________

CREATE CUSTOMER LOYALTY

HELP

GIVE GUIDANCE

MAXIMIZE PROFIT

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

WHAT IS THE FIRST THING TO DO WHEN HANDLING A COMPLAINT

GET THE MANAGER

APOLOGIZE

SEEK HELP

ARGUE BACK

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You must project a positive ________ when you are not at work as well.

BEHAVIOR

VALUE

ATTITUDE

MANNER

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CUSTOMERS TURNOFFS BASE ON:

Lack of courtesy, friendliness, or attention

Distracting clothing, piercing, or tattoos

Price too high for value received

ALL OF THE ABOVE

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