Introduction to hospitality

How you are going to calculate 85 % x 140=

• 0,85 x 140

• 85 x 140

Imagine yourself as a hotel director and you have a hotel with 200 rooms and want to calculate your occupancy percentage for the whole year (365 days). Your current figures tell you that you have achieved 60.000 overnight stays in your hotel. How you are going to calculate OP?

What program enables hotels to post charges to guest accounts?

• GDS

• PMS

• POS

• FOS

"Room and three meals a day" in hotel terminology means:

• American plan

• European plan

• Modified American plan

The largest department in terms of the number of people employed is_______________________(in hotel).

What is NOT a characteristic of hospitality business:

• Services can't be made in advance.

• Guests have no involvement in the production process.

• Both employees and guest are integral part of the services.

• Time is important part of the performance.

What is NOT a job characteristic or the job task of the night auditor:

• work during the night

• reconcile the charges to each guest account with the income with of each department.

• work within room division department.

• is responsible for guest charges.

Front office, reservations, houskeeping and uniformed service are departmants within _______________

The hidden or indirect benefits of travel and tourism to a community measured by adding up all the expenditures of travelers in the community and then multiplying that figure by a factor.

"Room only, meals extra" is a plan used in hotel terminology under:

• MODIFIED AMERICAN PLAN (MAP)

• EUROPEAN PLAN (EP)