DOE Assignment Quiz

What does it mean when an account is marked as 'Liquidation'?

• The account is past due and assigned to the Department of Education

• The borrower qualifies for a discharge of their federal student loans

• The account is waiting to be assigned to the Department of Education

• The school is no longer participating in the Perkins program

What does it mean when an account is marked as 'Assigned due to Default'?

• The account is waiting to be assigned to the Department of Education

• The borrower qualifies for a discharge of their federal student loans

• The account was severely past due and assigned to the Department of Education

• The school is no longer participating in the Perkins program

What does it mean when an account is marked as 'Assigned due to Disability'?

• The account is waiting to be assigned to the Department of Education

• The borrower qualifies for a discharge of their federal student loans

• The account was severely past due and assigned to the Department of Education

• The school is no longer participating in the Perkins program

What does it mean if an account is listed as 'Pending Assignment'?

• Borrower no longer owes the loan

• Refer to Department of Education (DOE) Default

• DOE cancelled the loan

• Loan information has been prepared for submission to DOE

What should you do if there is a Hot Note stating, 'This loan has been accepted to be assigned to DOE. Please do not assist the borrower with online payments or payments over the phone.'?

• Unlock the borrower's online account and assist with making additional payments

• Accept payments and refund submitted to cash team

• Inform the borrower that their account will be transferred to the DOE in a couple of days

• Provide any assistance in making additional payments

What should you do if a borrower mentions they are totally and permanently disabled?

• Refer to studentaid.gov

• Refer to disabilitydischarge.com

• Refer to americorps.gov

• Refer to lender

What options are available for borrowers who are totally and permanently disabled?

• They may qualify for forbearance or deferment if available

• None of the above

• They may qualify for a discharge of their federal student loans

• Both of the above

Can payments be accepted on accounts marked as 'Pending Assignment'?

• Yes, payments can only be made over the phone

• Yes, payments can be accepted on these accounts if no restrictions listed

• No, payments cannot be accepted on these accounts

• Yes, payments can only be made online

Can deferments still be accepted on accounts marked as 'Pending Assignment'?

• Yes, deferments application can only be done verbally

• No, deferments cannot be accepted

• Yes, deferments can only be done online

• Yes, deferments can still be accepted if there's no restiction

The servicer who assists the U.S. Department of Education with the TPD discharge process a.k.a. DOE Disability Assignment.

• Nelnet

• ECSI

• Aidvantage

• MOHELA