L. Page - PHS - Q3 Exam

Ch. 2: the legally protected right of patients to have their personal and medical information kept private

• interdisciplinary healthcare team
• medical coding
• confidentiality

Ch. 2 the standards of appearance normally expected of a qualified person in a work environment

• interview etiquette
• professional look
• employability skills
• technical skills

Ch. 2: a career and technical student organization for future healthcare workers

• interdisciplinary healthcare team
• career portfolio
• national healthcare skill standards
• HOSA - future healthcare professionals

Ch. 2: an individual’s unique combination of qualities and characteristics

• employability skills
• personal traits
• professional look
• technical skills

Ch. 3: the act of sharing a message, thought, or idea so that it is accurately received and understood

• communication
• health literacy
• feedback
• body language

Ch. 3: Which of the following is a good way to improve listening skills and understand a message?

• facing the sender
• avoiding eye contact
• interrupting the speaker
• All of the above.

Ch. 3: Healthcare workers consciously use their own body language to improve patient care by ____.

• looking at patients when they are speaking
• leaning slightly toward a patient to convey interest in what is being said
• nodding and acknowledging what is being said
• All of the above.

Ch. 3: Effective communication requires ____.

• approval skills
• protocol skills
• observation skills

Ch. 3: Which of the following components is included in proper phone etiquette?

• using a businesslike tone of voice in a high pitch
• using a pleasant tone of voice in a low pitch
• answering the phone while eating or drinking

Ch. 3: The ____ record has the potential to speed up the documentation process, improve the accuracy of patient records, and expand access to complete medical records for all providers.

• virtual medical
• telecommunication
• electronic health