In what scenarios will we Seller best effort plans?

Plan insights shows yellow, Quoted price above city cap, Only city name showing, One of the Docs not available with Seller

Plan insights shows green, Quoted price as per city cap, Area name and City name showing, All documents available

Per below points choose the right customer journey after paying for an Owner/Seller RM Plans

RM will call the customer and onboard him. Customer’s number is replaced and RM will handle enquiries on customer’s property

RM will call the tenants/buyers and schedule property visits

RM will follow up with tenants/buyers for closure

RM Will visit the customer place to show the property

RM will arrange for a Photshoot

If any customer says he is not able to take free contact details. What all could be the scenarios?

If the customer's user state is DISGUISE

If the Customer has expired the basic plan

If the Customer has multiple accounts

If the customer has taken our paid plans.

What details will you confirm from an Owner on call?

Property type, location,Rent, Deposit, Who will be available to show the property

Sq Ft, Preferred Tenants, Age of Building, Furnished status

Water facility, Lift facility, Parking

Should we check the number of interactions when calling any owner?

Yes, since it gives us the idea of how many unique views, contacts sent, How many OC, So we can pitch accordingly

It's our choice if we want to do or not.

What all information any Owner/Seller Plan insights provide which is beneficial for the Sales team before calling any customer?(Select more than one correct options)

Property in serviceable area or not and FRM Availability

Quoted rent/Price, Property Type (BHK type)

What are the details to confirm from Seller on call

Who will be available to show the property

Select the name of the mandatory documents required to check before pitching any seller plans.

Khata Certificate (Only in Bangalore)

How will you check the RM name and email address when an Owner/Seller has taken any RM Plan?

User Dashboard > Name Section > Click on customer's name > Shows below customer's name on CRM

User Dashboard > Email and Phone Section > Click on messages report

What will happen when a OOC tenant/Buyer clicks on get owner contact when the Owner/Seller's property is in Free Listing?

Tenant will be taken to Payment page for subscription, Owner/Seller will not receive the Tenant/Buyer's contact

RM Will know the interaction and will contact tenant/buyer

Steps to be followed after making call to customer

Dispose the call on RTC, Change sub state and Set Follow up

Rejected the lead and change the substate

What happens when we click on the payment link for any customer on the dashboard and click on submit after selecting the appropriate filter?

Customer will receive an email and SMS with the payment link and the plans details in it.

Customer will get a call from our side.

What are the common mistakes an execute can make after disposing an incoming/outbound call?

Not changing the substate and setting the follow up

After searching the fresh open leads, If you see a lead is in open state but someone has already called that customer, Can you?

Pass on the lead to the particular agent

What will you do if you have 6 followups at 4PM?

All 6 follow ups need to be rescheduled at the timeframe of 10 mins prior or after 4 PM

All 6 follow ups need to be rescheduled at the timeframe of 10 mins prior or after 2 PM

It is Ok to set multiple follow ups at same time. So no action to be taken

What are the substates available after you select the state as Inprogress?

Rm1Nc1, Rm1Nc2, RM1Interested, High Priority Follow Up, Call Back

Not interested, NC3, Broker, High priority follow up

Owner Seller KC mock 2

Authored by Shain Philips

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Professional Development

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26 questions

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MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Choose correct Selling criteria of Owner Moneyback and Super Moneyback Plan

"(1).Quoted Rent should be less than 12000.(2).Plan insights should not be red in colour."

"(1).Quoted Rent should be from 7.5K to 12K,(2).No Outskirts/Restricted Area( Plan insights should be Green for the active property )"

"(1).Quoted Rent should be As per the City Cap, (2).No Outskirts/Restricted Area( Plan insights should be Green for the active property )"

None of the Above

MULTIPLE SELECT QUESTION

30 sec • 2 pts

Choose correct Selling criteria of Seller Relax and Super Relax Plans

"(1).Quoted Rent should be less than 12000., (2).Plan insights should not be red in colour."

"(1)2.0 Cr in Blr,Che,Gur,Pune,Hyd and 5 Cr in Mum

(2).Ask Mandatory Docs mentioned below, (3).No Outskirts/Restricted Area(Plan insights to be followed)"

"(1)1.5 Cr in Blr,Che,Gur,Pune,Hyd and 4 Cr in Mum

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Can value added or homestore services be availed by unpaid customers directly from the website?

Yes. But there is no discount.

No, they have to take our subscription plans to avail the services.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

In Plan insights the colour for Owner's property shows green But FRM shows as NO. Can we give Owner Super Relax/Super Moneyback Plan? if customer says he needs an FRM

Yes, we can.

No, We can not. We need to convince cx for RM Plan

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Is the rental agreement free of cost in Owner Moneyback plan?

Yes, since it's our premium plan.

No discount in any of the value added services.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

In what scenarios will we Owner best effort plans?

Property is in Green, Showing with area name and city name, Quoted rent is as per city cap, customer needs a Veg tenant

Property is in Yellow, Only city name showing in plan insights, Multiple prop customer asking only for 1 plan, Quoted rent above city cap

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

How many buyer contacts a seller will be able to get in the seller relax or money back plan?

100

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Owner Seller KC mock 2

Choose correct Selling criteria of Owner Moneyback and Super Moneyback Plan

Choose correct Selling criteria of Seller Relax and Super Relax Plans

Can value added or homestore services be availed by unpaid customers directly from the website?

In Plan insights the colour for Owner's property shows green But FRM shows as NO. Can we give Owner Super Relax/Super Moneyback Plan? if customer says he needs an FRM

Is the rental agreement free of cost in Owner Moneyback plan?

In what scenarios will we Owner best effort plans?

How many buyer contacts a seller will be able to get in the seller relax or money back plan?

In what scenarios will we Seller best effort plans?

Per below points choose the right customer journey after paying for an Owner/Seller RM Plans

Various payment options to pay through gateways for International customers?(Select more than one correct options)

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