Team Spartans

How long does it take to have the referral payments credited?

• Immediately

• 5 Calendar days

• 5 Calendar days to two weeks.

What is the maximum amount that can be earned through referrals?

• $150

• $100

• $50

Users account is Suspended and log note says, "Suspended the user for Venmo debit card Declined", the next step is:

• We should go ahead and handle the ticket.

• Escalate it to PSE.

• Escalate the case to Compliance team.

Is it possible to unsubscribe from the prescreened offers for the Venmo credit Card?

• Yes

• No

For accounts tagged with Global Investigations, agents can tell the user that their account is being investigated.

• True

• False

If Cx has paid a new user and the payment is still pending on the user's,  what action is ideal?

• Advise them to wait for 30 days so it will be reversed automatically

• reverse it for them

Why do some payments sent to email addresses remain pending for the sender?

• Recipient is New user

• email is not verified

• both

If the user claiming PWU is restricted by Risk Appeals.

• escalate using STF after gathering enough information 

• handle as usual

If a User tells a transaction is unauthorized and you find that transaction is over 180 days old

• Follow User Agreement that states -  Users must file within 180 days

• handle the case regardless of age

If Cx wants to file an internal dispute for a transaction that is already under external dispute

• Deny the request 

• follow normal internal dispute procedures.