L1 FBSTX - Desember

The following data can be used by CS to open User information in the Admin Panel, except?

• Wallet Address

• Used ID

• Identity Number

• Contact Number

The following are related teams that can receive issue escalations via Slack, except?

• PM Indo

• Engineer

• Compliance

• PM SG

What StraitsX system is used for Fiat transactions?

• Deposits & Withdrawals

• Cash In & Cash Out

• Send & Transfer

• API

The following types of Name Match Failed problem require funds to be processed through the Associate Fund, except?

• If the user transfers using a company bank account

• If the user uses the 3rd party wallet Transferwise

• If there are names that are reversed

• If there are slight differences in the words in the name (but there are still the same words)

Why are User transactions pending by Exceed Deposit Limit records?

• If a user makes a deposit transaction above the maximum limit, namely $20,000 per transaction

• If the user makes a deposit transaction and makes a payment to the old CIMB account

• If the user makes a transaction using Giro/Non FAST Transfer

• Joint Bank Account is a bank account owned by 2 people (related by family)

When handling reports related to StraitsX Users who have passed away, what supporting data must be attached by the User's family if the User did not write a will?

• Letter of Administration

• Grant of Probate

• Authorisation Letter

• Death Certificate

Automate Security Questions can only be sent if the User reports problems for the following forms, except?

• [SSG] StraitsX Earn for Business

• [SSG] Report Unauthorized / Fraudulent Activity

• [SSG] Fiat Transfer In & Transfer Out

• [SSG] Personal Account

What error did the CCO make in the following ticket 7039550?

• Do not ask again for the User's full name

• Slow to respond

• Wrong case category

• Entered the new cellphone number incorrectly to update

The correct case category for the problem in the following ticket 7044157 is?

• FBID > Complaint > API Accept > Transfer Not Reflected

• FBID > Complaint > Payouts > Other Payout Issue

• FBID > Complaint > API Accept > Unable to complete the transfer

• FBID > Complaint > API Send > API send failed

What is the correct follow-up on the following ticket 7048681 that the CCO should take?

• CCO should delete the User's registered email first according to the User's request, then replace the email with a new one

• CCO can direct the user to create a new StraitsX account with their new email, then direct the user to connect the two wallets

• Offer the user to close the account on the old email, then create a new account with the new email

• CCO can inform users that email changes can be made by users independently via cellphone