Account Ops KYC -  Des

Account Ops KYC - Des

1st Grade

5 Qs

quiz-placeholder

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Account Ops KYC -  Des

Account Ops KYC - Des

Assessment

Quiz

Fun

1st Grade

Easy

Created by

Khairi Fajriyah

Used 1+ times

FREE Resource

5 questions

Show all answers

1.

OPEN ENDED QUESTION

15 mins • Ungraded

silahkan urutkan flow "pengguna tidak ditemukan

1. Account Ops infokan hasil akhir ke tim CS.
2. Account ops memberikan internal note dengan macro assign to PM Fazz Agen pada tiket laporan
3. Eskalasikan ke PM/Eng (Imam & Rudy) via Side Conversation zendesk ke channel slack #tf-fazz-agen-keycloak.
4. Jika PM/Eng belum ada respon atau tidak ter-mention otomatis di thread, silahkan langsung di mention ulang pada thread.
5. Account ops menerima tiket dari CS dan mengecek request yang masuk
6. PM/Eng akan menginfokan hasil akhir pengecekan pada thread slack

Evaluate responses using AI:

OFF

2.

OPEN ENDED QUESTION

15 mins • Ungraded

berapa lama SLA proses verifikasi akun?

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

15 mins • Ungraded

bagaimana template untuk case manajemen sesi yang terdapat pada sideconvo ke engineer?

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4.

OPEN ENDED QUESTION

15 mins • Ungraded

sebutkan 3 dashboard yang account ops gunakan untuk memverifikasi bank account?

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

15 mins • Ungraded

berapa lama SLA proses verifikasi akun Canfazz?

Evaluate responses using AI:

OFF