Verbal Communication

In order for effective verbal communication to occur, the message must be clear and ______________.

• Present

• Interpreted

• Concise

• Withheld

Persons in LPSCS careers must effectively communicate with:

• The public

• Co-workers

• Supervisors

• All of the above

Slang terminology should always be used in order for the public to understand the message being conveyed.

• True

• False

Written communication should have all EXCEPT the following:

• Moderate speed of speech

• Correct grammar

• Correct punctuation

• Correct spelling

The individual who analyzes and interprets the message is the:

• Speaker

• Message

• Receiver

• Feedback

Legal terminology should be modified or defined.

• True

• False

Which of the following can be a distraction which can interfere with communication?

• Impaired vision

• Facing the receiver

• Inclement weather

• Good lighting

Why is it called "active listening"?

• You stay active rather than sitting around.

• It requires a lot of multi-tasking.

• You use your eyes and brain as well as your ears.

• You look very focused.

Which one is NOT part of active listening

• Look at the person

• Encourage the person to talk

• Give advice

• Use empathy

Which one is NOT one of the ways to give feedback when listening?

• repeat the information back

• give advice

• reflect how the speaker probably feels

• put their statement in your own words, to clarify.