Search Header Logo

Customer Service Midterm Review

Authored by Robin Duncan

Mathematics

12th Grade

CCSS covered

Used 7+ times

Customer Service Midterm Review
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

56 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best defines quality customer service?

Delivering a positive, memorable experience that is more than what the customer expected.

Adhering to company policies when processing returns

Doing exactly what company procedures say to do.

Offering free items to customers in order to keep them coming back.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following does NOT describe a product feature?

Price

Flavor

Texture

Color

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a term for physical goods that are bought and sold?

Sales

Products

Pricing

Services

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores?

Manufacturers

Wholesalers

Buyers

Customers

Tags

CCSS.RI.11-12.5

CCSS.RI.9-10.5

CCSS.RI.8.5

CCSS.RI.6.5

CCSS.RI.7.5

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers?

Gifts

Training

Services

Products

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The majority of retailers are:

Independently owned

Corporations

Franchises

Online only

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

These customers tend to make quick purchase decisions, often buying inexpensive items that are not of high importance to them.

Innovation/trend buyers

Impulse buyers

Recreational shoppers

Comparison shoppers

Tags

CCSS.RL.9-10.3

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.11-12.6

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?