Customer Service Midterm Review
Authored by Robin Duncan
Mathematics
12th Grade
CCSS covered
Used 7+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
56 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following best defines quality customer service?
Delivering a positive, memorable experience that is more than what the customer expected.
Adhering to company policies when processing returns
Doing exactly what company procedures say to do.
Offering free items to customers in order to keep them coming back.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following does NOT describe a product feature?
Price
Flavor
Texture
Color
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a term for physical goods that are bought and sold?
Sales
Products
Pricing
Services
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores?
Manufacturers
Wholesalers
Buyers
Customers
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.8.5
CCSS.RI.6.5
CCSS.RI.7.5
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers?
Gifts
Training
Services
Products
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The majority of retailers are:
Independently owned
Corporations
Franchises
Online only
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
These customers tend to make quick purchase decisions, often buying inexpensive items that are not of high importance to them.
Innovation/trend buyers
Impulse buyers
Recreational shoppers
Comparison shoppers
Tags
CCSS.RL.9-10.3
CCSS.RL.6.3
CCSS.RL.7.3
CCSS.RL.8.3
CCSS.RL.11-12.6
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
54 questions
Unidad Cero
Quiz
•
9th - 12th Grade
60 questions
W!SE Practice Test 4 - Difficult
Quiz
•
9th - 12th Grade
51 questions
STAAR REVIEW 1
Quiz
•
9th Grade - University
55 questions
Alg. 1 Ch. 5 Review
Quiz
•
9th - 12th Grade
54 questions
Chapter 7
Quiz
•
9th - 12th Grade
55 questions
Simulador UCUENCA 1
Quiz
•
12th Grade
56 questions
Practice Test for SBA Grade 3
Quiz
•
3rd Grade - University
54 questions
Täisnurkne kolmnurk+ kolmnurgaga seotud mõisted
Quiz
•
9th - 12th Grade
Popular Resources on Wayground
8 questions
Spartan Way - Classroom Responsible
Quiz
•
9th - 12th Grade
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
14 questions
Boundaries & Healthy Relationships
Lesson
•
6th - 8th Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
3 questions
Integrity and Your Health
Lesson
•
6th - 8th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
9 questions
FOREST Perception
Lesson
•
KG
20 questions
Main Idea and Details
Quiz
•
5th Grade
Discover more resources for Mathematics
25 questions
Logos
Quiz
•
12th Grade
14 questions
Making Inferences From Samples
Quiz
•
7th - 12th Grade
23 questions
8th grade math unit 5B Perfect Squares and Cubes
Quiz
•
6th - 12th Grade
15 questions
Exponential Growth & Decay Practice
Quiz
•
12th Grade
12 questions
Add and Subtract Polynomials
Quiz
•
9th - 12th Grade
10 questions
Quadratic Regression Practice
Quiz
•
7th - 12th Grade
20 questions
Triangle Congruence Statements Quiz
Quiz
•
9th - 12th Grade
20 questions
5.1 Characteristics of Exponential Functions Lesson Check
Quiz
•
9th - 12th Grade