Customer Service Midterm Review
Authored by Robin Duncan
Mathematics
12th Grade
CCSS covered
Used 7+ times
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56 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following best defines quality customer service?
Delivering a positive, memorable experience that is more than what the customer expected.
Adhering to company policies when processing returns
Doing exactly what company procedures say to do.
Offering free items to customers in order to keep them coming back.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following does NOT describe a product feature?
Price
Flavor
Texture
Color
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a term for physical goods that are bought and sold?
Sales
Products
Pricing
Services
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores?
Manufacturers
Wholesalers
Buyers
Customers
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.8.5
CCSS.RI.6.5
CCSS.RI.7.5
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers?
Gifts
Training
Services
Products
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The majority of retailers are:
Independently owned
Corporations
Franchises
Online only
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
These customers tend to make quick purchase decisions, often buying inexpensive items that are not of high importance to them.
Innovation/trend buyers
Impulse buyers
Recreational shoppers
Comparison shoppers
Tags
CCSS.RL.9-10.3
CCSS.RL.6.3
CCSS.RL.7.3
CCSS.RL.8.3
CCSS.RL.11-12.6
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