Telephone Etiquette Ch. 22

A/an ____ is a commercial service that answers telephone calls for its clients.

• telephone booth
• call center
• phone operator
• answering service

The vocabulary of a particular profession as opposed to common, everyday terms is (a)   .

To pronounce distinctly, concisely, and carefully means to ______.

• enunciate
• articulate

• slur
• mumble

Being acutely sensitive to what is proper and appropriate when interacting with others is

• tactfulness

• manners
• social etiquette
• courteous

The belief in one’s own abilities is

(a)  

To show consideration or appreciation for another person is

(a)  

The ability to understand another’s perspective, experiences, or motivations is

(a)  

(a)   means to determine the priority of a patient to be treated.

The process of sending a patient to a specialist is called a (a)  

What feature would you use to connect three people on the call, with each using a different phone?

• Voice message
• Conference call
• Group chat
• Video call