Business AS Level Chapter 10-12

Henry Mintzberg identified ten roles common to the work of managers and divided those roles into three groups. Which one of the following is an example of an interpersonal role?

• figurehead

• resource allocator

• entrepreneur

• disseminator

Encouraging new ideas from within the business is an example of a manager performing which management role identified by Mintzberg?

• liaison

• resource allocator

• spokesperson

• entrepreneur

A manager who takes decisions on their own with no discussion or consultation is using which type of leadership style?

• autocratic

• democratic

• paternalistic

• laissez-faire

In which of the following situations is an autocratic leadership style likely to be most appropriate?

• when dealing with highly qualified employees undertaking research and development

• with employees who demonstrate a Theory Y approach to work

• in an emergency situation

• where the manager wants employees to contribute ideas for improving the business.

Which theorist is associated with the Hawthorne effect?

• Taylor

• Mayo

• Maslow

• McClelland

Which theorist is associated with scientific management?

• Taylor

• Mayo

• Maslow

• McClelland

All of the following are content theories of motivation except:

• Herzberg's 'two-factor theory'

• Maslow's hierarchy of human needs

• Vroom's expectancy theory

• McClelland's motivational needs theory

Which school of thought emphasises the role of monetary incentives to motivate workers?

• human relations school

• scientific management

• motivational needs theory

• process theory

Human resource management is best defined as:

• the strategic approach to the effective management of workers to help the business gain a competitive advantage

• the recruitment, selection and disciplining of employees

• the strategic management of a firm's resources

• the management of human capital

Workforce planning is best defined as:

• a review of the skills and qualifications of all workers

• forecasting the numbers and skills of workers required by the organisation to achieve its objectives

• the measurement of the rate of labour turnover

• an audit of the firm's workforce