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Revamp Physical Cases

Authored by Sally Elashry

English

Professional Development

Used 1+ times

Revamp Physical Cases
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

IF Found "No immediate action is recommended "

CCA You Should Inform customer that some tests are running on his line right now and it is supposed to solve his problem within 3 days from enabling PO date, and leave CPE connected to power .

Yes

No

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If Found " Run Real Time Profile Optimization "

CCA You Should informed cst Connect from main .

Yes

No

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If found " Selt Less than or equal 150M (exchange) or 10M (cabine) "

Escalate to IU

Yes

NO

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dispatch score

لو كان اكتر من 10 هنصعد المشكله مره ثانيه للعميل حتى لو كان الخط 

DSL Physical layer

Yes

No

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case cst informed Power LED is Down

Right action

Direct Customer To CSO To Check Adaptor Issue

Asked cst to Orignal adapter is used

inform cst connet from maain wair

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