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Client Calls

Authored by Nexa Receptionist

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Professional Development

Used 21+ times

Client Calls
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15 questions

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1.

MULTIPLE CHOICE QUESTION

15 mins • 5 pts

How do you confirm if it is a client calling in?

Tell them to call back later
Ask for their favorite color and zodiac sign
Assume it's the client without asking any questions

Ask if they are an Employee.

2.

MULTIPLE SELECT QUESTION

45 sec • 10 pts

Clients forwarding their call for the day might say....

Select All that Applies.

"Forwarding our calls"

"Rolling the lines over"

It's time to Partayy!!

"Checking out for the day"

3.

MULTIPLE CHOICE QUESTION

15 mins • 15 pts

O/C Checking in for messages. Where do you go?

Interaction List

7271

2800

Tell them you can only take a message.

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

True or False?

We also take client calls.

True
False

5.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Where Can you launch the 7271 app?

On a desktop computer
On a smartwatch

From MyApps

From Twilio

6.

MULTIPLE SELECT QUESTION

15 mins • 20 pts

When should we launch the 7271?

Select All that Applies

  • Patient Complaints

Client Complaints

Account questions

On Call Updates

7.

MULTIPLE CHOICE QUESTION

10 mins • 5 pts

  • For receptionist submitting suggestions, technical issues, compliments, What option can you use in 7271?

Internal Requests

Just tell your QA about the problem.

Other

Do nothing

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