Sales and Marketing Quiz

What is a Prospect?

• An existing customer

• A potential customer or client

• A completed sale

What is a Pitch?

• A lengthy presentation that is focused on delivering as much content as possible to the customer.

• A concise presentation of a product, service, or idea to persuade potential customers.

• A customer complaint that leads to the manufacturer redesigning the product.

What is Closing?

• The beginning of the sales process

• The final step in the sales process, where the deal is sealed, and the customer commits to the purchase.

• The negotiation phase

What is an Objection?

• A customer's approval

• Concerns or hesitations raised by a customer that a salesperson must address to move forward.

• A positive customer review

What is Upselling?

• Selling a product at a discount

• Encouraging customers to purchase a more expensive or additional product or service.

• Offering refunds to customers

What is Cold Calling?

• Making unsolicited calls to potential customers to generate interest or sales.

• A strategy used for warm leads.

• Sending promotional emails to potential customers

What is Lead Generation?

• The process of identifying and cultivating potential customers for a product or service.

• The process of following up with existing customers.

• The process of training sales representatives

What is a Value Proposition?

• The price of a product or service.

• A unique set of benefits or values that a product or service offers to customers.

• The cost of marketing materials

What is a Commission?

• A fixed salary paid to a salesperson.

• A percentage of a sale's value paid to a salesperson as compensation.

• The cost of office supplies

What is a Pipeline?

• A visual representation of a plumbing system.

• A method of transporting goods

• The visual representation of the sales process, showing the stages a potential sale goes through.