Conflict Styles and Negotiation Quiz

What are conflict styles?

• Patterned responses people use in conflict

• Different types of arguments

• Methods to dominate others

• Ways to avoid conflict

What is the Obliging/Accommodation conflict style characterized by?

• Valuing the successful solution of a problem alongside the enhancement of the relationship

• Ignoring or staying away from conflict

• Aggressive and uncooperative behavior

• Setting aside your own concerns to please others

What is the main advantage of the Compromise conflict style?

• Divides up 'players' into winners and losers

• May signal you do not care much about the relationship

• Reinforces a power balance

• Allows parties to accomplish important goals without investing a great deal of time

What is the mindset for integrative negotiation?

• 'Saving Face' is not important

• Relationships are not valuable

• Procedure is key

• Personal attack is crucial

What is the purpose of the B-C-F (Behavior-Consequence-Feelings) skill?

• To help the other person understand the problem completely

• To diplomatically describe the specific negative behaviors of another person

• To attend to the relationship during conflict

• To generate many options for negotiation

What is the main assumption of integrative negotiation?

• Limited resources cannot be expanded through cooperation

• Interdependence is not recognized

• Common interests are not valued

• The act of negotiating is controlled by enlightened self-interest

What is the main disadvantage of the Avoidance conflict style?

• Helps us to figure out a different response to conflict

• Reinforces a power balance

• May signal you do not care much about the relationship

• Allows parties to accomplish important goals without investing a great deal of time

What is the main advantage of the Integrating-collaborating conflict style?

• Allows parties to accomplish important goals without investing a great deal of time

• The style generates new ideas, shows respect for those involved, and creates commitment to the solution

• May not always be worth the time and energy it takes to use this style if investment in the relationship is relatively low

• Reinforces a power balance

What is the main disadvantage of the Dominating or Competing conflict style?

• May signal you do not care much about the relationship

• May help if the topic of argument is trivial

• May be harmful to the relationship

• May keep one from harm

What is the main directive for integrative negotiation?

• Attend to the relationship

• Work with fair and realistic commitments

• Compete

• Generate many options