BATR3

BATR3

Professional Development

5 Qs

quiz-placeholder

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BATR3

BATR3

Assessment

Quiz

Other

Professional Development

Practice Problem

Easy

Created by

Murat Cetin

Used 1+ times

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Review the invoice rejection request from the customer and proceed if...

You like the customer.

The manager approves

The customer gives 5 stars to your correspondence

The request meets the "Qualifying criteria for credit re- bill" SOP guidelines

Answer explanation

The correct choice is 'The request meets the 'Qualifying criteria for credit re-bill' SOP guidelines'.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To create a pre-auth number, which tool do we need to use?

BCP

Webops

CATS

BACon

Answer explanation

To create a pre-auth number, we need to use the BACon tool. It is the correct choice for this task.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

AWS CS olarak birincil ve asla değişmeyecek öncelikli görevimiz nedir?

Müşteri memnuniyeti

Muhasebecilik

Kara para operasyonu

Goygoy

Answer explanation

Our primary and unchanging priority as AWS CS is customer satisfaction.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Müşteri memnuniyetini nasıl sağlarız?

Kural tanımayız, müşteri her şeyin üstündedir.

Müşterinin her dediğini yaparız.

Yasal gereklilikler ve Amazon politikaları dahilinde hareket eder, müşteriye durumu "nezaketle" aynı zamanda net ve temiz olarak aktarırız.

Memnun etmeyiz, elimizi sallasak eliisi; biri giderse diğeri gelir.

Answer explanation

We ensure customer satisfaction by adhering to legal requirements and Amazon policies, while communicating the situation to the customer in a polite, clear, and concise manner.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Bir müşteri problemi ile ilgilenirken durmamız gereken yer neresidir (mecazi olarak)?

Müşteri ile problem arasında bir yerlerde

Şirket saflarında çünkü maaşı veren şirket

Müşteri ile aynı safta, beraber soruna karşı

Manager'ımın yanında

Answer explanation

The correct place to stop when dealing with a customer problem is to stand together with the customer, facing the problem. This ensures effective problem-solving and customer satisfaction.

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