
BATR3
Authored by Murat Cetin
Other
Professional Development
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Review the invoice rejection request from the customer and proceed if...
You like the customer.
The manager approves
The customer gives 5 stars to your correspondence
The request meets the "Qualifying criteria for credit re- bill" SOP guidelines
Answer explanation
The correct choice is 'The request meets the 'Qualifying criteria for credit re-bill' SOP guidelines'.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To create a pre-auth number, which tool do we need to use?
BCP
Webops
CATS
BACon
Answer explanation
To create a pre-auth number, we need to use the BACon tool. It is the correct choice for this task.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
AWS CS olarak birincil ve asla değişmeyecek öncelikli görevimiz nedir?
Müşteri memnuniyeti
Muhasebecilik
Kara para operasyonu
Goygoy
Answer explanation
Our primary and unchanging priority as AWS CS is customer satisfaction.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Müşteri memnuniyetini nasıl sağlarız?
Kural tanımayız, müşteri her şeyin üstündedir.
Müşterinin her dediğini yaparız.
Yasal gereklilikler ve Amazon politikaları dahilinde hareket eder, müşteriye durumu "nezaketle" aynı zamanda net ve temiz olarak aktarırız.
Memnun etmeyiz, elimizi sallasak eliisi; biri giderse diğeri gelir.
Answer explanation
We ensure customer satisfaction by adhering to legal requirements and Amazon policies, while communicating the situation to the customer in a polite, clear, and concise manner.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bir müşteri problemi ile ilgilenirken durmamız gereken yer neresidir (mecazi olarak)?
Müşteri ile problem arasında bir yerlerde
Şirket saflarında çünkü maaşı veren şirket
Müşteri ile aynı safta, beraber soruna karşı
Manager'ımın yanında
Answer explanation
The correct place to stop when dealing with a customer problem is to stand together with the customer, facing the problem. This ensures effective problem-solving and customer satisfaction.
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