
Communication and Conflict Resolution Quiz
Authored by K Taliercio
Moral Science
12th Grade
Used 4+ times

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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What is the first tip for effective communication and conflict resolution?
Be passive
Be aggressive
Be specific
Be vague
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
According to the tips listed in the hand-out we read and discussed, what should you keep your complaints focused on?
The unknown
The present
The future
The past
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What approach does the text suggest for delivering complaints?
Judging
Arguing
Reporting
Ignoring
4.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What kind of absolutes should you avoid using in your complaints?
Frequently and infrequently
Often and seldom
Sometimes and rarely
Always and never
5.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What are you entitled to do according to the text?
Explain why something matters to you
Demand others to live for your needs
Ask others to do things your way or you will "drop the mike"
Force others to agree with you by giving an ultimatum
6.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What does the text suggest using whenever possible to make complaints?
Frustration
Sadness
Anger
Kindness
7.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What does the text recommend using to de-criminalize the offense being complained about? (In other words, if you are upset with someone's behavior/policy/expectations, what is a constructive way to address this?)
Punishment
Criticism
Compassion
Judgment
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