Comptia 1102

A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux

server that is used to access tools. When the administrator tries to use remote desktop to log in to the server,

the administrator sees the GUI is crashing. Which of the following methods can the administrator use to

troubleshoot the server effectively?

• SFTP

• SSH

• VNC

• MSRA

Which of the following is a consequence of end-of life operating systems?

• Operating systems void the hardware warranty.

• Operating systems cease to function.

• Operating systems no longer receive updates.

• Operating systems are unable to migrate data to the new operating system.

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the

following methods does the technician use to force the program to close in macOS?

• The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen application in

  the list, and clicks Force Quit.

• The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10

  seconds which causes the application to force quit.

• The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in

  the list, right-clicks on the application, and selects the Force Quit option.

• The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and

  clicks Force Quit.

A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities

should the technician use?

• Device Manager

• System

• Ease of Access Center

• Programs and Features

A user received the following error upon visiting a banking website:

The security certificate presented by this website was issued for a different

website's address.

A technician should instruct the user to:

• clear the browser cache and contact the bank.

• close out of the site and contact the bank.

• continue to the site and contact the bank

• update the browser and contact the bank.

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to

the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor,

the mouse stops at the end of the screen on the original monitor. Which of the following will allow the mouse to

correctly move to the new monitor?

• Rearranging the monitor's position in display settings

• Swapping the cables for the monitors

• Using the Ctrl+Alt+=> to correct the display orientation

• Updating the display drivers for the video card

A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi. When the smartphone is connected to Wi-Fi, the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

• The smartphone's line was not provisioned with a data plan

• The smartphone's SIM card has failed.

• The smartphone's Bluetooth radio is disabled

• The smartphone has too many applications open

A help desk technician runs the following script: Inventory.py. The technician receives the following error

message:

How do you want to open this file?

Which of the following is the MOST likely reason this script is unable to run?

• Scripts are not permitted to run.

• The script was not built for Windows.

• The script requires administrator privileges.

• The runtime environment is not installed.

A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician

inquires about whether any recent changes have been made. The user reports there is construction activity in

the surrounding offices. The help desk technician proceeds to ping the user's desktop, which does not respond. Which of the following is the MOST likely cause of this issue?

• A duplicate IP address has been issued to the user's desktop.

• The HDD of the OS is failing.

• The network cable has become disconnected.

• Malware has infected the system.

A user has been unable to access a website and has submitted a help desk ticket. The website has been

verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue?

• Deleting the browser history

• Clearing the cache

• Enabling private mode browsing

• Enabling ad blocking