KPIs final quiz

The first step to develop KPI is to

• Identify the data source

• write objectives

• Identify proper title

• Articulate gap / find a problem

The following are characteristics of KPIs (Specific, measurable, attainable, relevant, and time-framed)

• True

• False

KPI title characteristics are

• Measurable

• Specific and relevant

• Meaningful

• SMART

KPIs description includes

• Target population

• period of time

• relevant specific details

• All of the mentioned choices

In identifying the numerator & denominator, it is important to consider the exclusions

• True

• False

Data collection frequency should be monthly in all KPIs

• True

• False

Data reporting to top management should be monthly

• False

• True

KPIs data types

• Qualitative

• Quantitative

• Both (qualitative and quantitative)

• None of the mentioned

Internal benchmarking is valuble in the KPIs reporting

• True

• False

External benchmarking is

• comparing data with other national institutions

• Comparing data within the regions' institutions

• comparing data with other international institutions

• All of the mentioned choices