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Service Value Chain Quiz

Authored by Hoa Thanh

Computers

Professional Development

Used 2+ times

Service Value Chain Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What are engage, plan and improve examples of?

Service value chain activities

Service level management

Service value chain inputs

Change control

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is included in the purpose of the design and transition value chain activity?

Ensuring that service components are available when needed

Providing transparency and good stakeholder relationships

Supporting services according to specifications

Continually meeting stakeholder expectations for costs

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT an activity within the service value chain?

Plan

Obtain/Build

Continual improvement

Engage

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which value chain activity ensures that products and services continually meet stakeholder expectations for quality, costs, and time to market?

Deliver and support

Obtain/build

Design and transition

Plan

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In terms of incident management, which value chain activity uses incident records as an input to improvement activities based on the incident frequency and severity?

Engage

Improve

Design and transition

Deliver and support

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which value chain activity ensures that service components are available when and where they are needed and meet agreed specifications?

Improve

Deliver and support

Obtain/build

Design and transition

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Fill in the blank. The purpose of the [?] is to ensure that the organization continually cocreates value with all stakeholders through the use and management of products and services.

Activities

Practices

Service value system

Service value chain

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