LU 4

LU 4

Professional Development

10 Qs

quiz-placeholder

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Professional Development

10 Qs

LU 4

LU 4

Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

Created by

Urmila M S

Used 8+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is not an activity under Relationship Banking?

Customized product

Customer interaction only to solve queries and problems

Continued focus on customer

Knowing the requirements of the customer

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Liberalization of Indian Economy led to

Entry of new age private sector banks

Open global markets

Liberalization of branch licensing

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What do you mean by sales through service?

Selling more products to customers even if they dont need

Pitching products which the customer might need while providing him regular service

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

The practice of having separate workforce and place for sales, branch service and operations is known as

5.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Anywhere banking has enabled a _________ customer to become a bank customer

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not an advantage of retail banking over corporate banking?

Spread of risk

Higher consistency of repayments

Based on regular income of the customer

Decrease in cost of service

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is NOT related to the challenge Rising Funding costs and shrinking spreads?

Reduction in interest margin

Higher interest rate of deposits

Higher interest rate of loans

Higher cost of borrowing by banks

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