A social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business/professional purposes

Recognition of the need for organizations to improve the state of people, the planet, and profit simultaneously if they are to achieve sustainable, long-term growth

Places or things that draw visitors to the destination

Takes full account of current and future economic, social, and environmental impacts addressing the needs of visitors, the industry, the environment, and host communities

What are attractions?

Places or things that draw visitors to the destination

Gathering of groups of people for short periods of time for entertainment, celebration, family, and business

Systems required to connect places within and outside the destination (interstate)

The human factor in the destination project

Gathering of groups of people for short periods of time for entertainment, celebration, family, and business

Places or things that draw visitors to the destination

Man-made, natural, climate, history and heritage, arts/culture/tradition, industrial, dark

Infrastructure, transportation, built facilities, attractions, events, and service quality/friendliness

What are built facilities?

The human factor in the destination project

Places or things that draw visitors to the destination

Gathering of groups of people for short periods of time for entertainment, celebration, family, and business

What is service quality and friendliness?

The human factor in the destination project

Satisfy one’s needs to escape daily mandates and routines

Gathering of groups of people for short periods of time for entertainment, celebration, family, and business

Planned, prompted, personalized, participatory

What are the 6 components of destination product? (select 2)

infrastructure, transportation, built facilities

attractions, events, and service/quality and friendliness

hospitality, technology, sustainability

meetings, conventions, entertainment

What is sustainable tourism?

Takes full account of current and future economic, social, and environmental impacts addressing the needs of visitors, the industry, the environment, and host communities

Recognition of the need for organizations to improve the state of people, the planet, and profit simultaneously if they are to achieve sustainable, long-term growth

Meeting the needs of the present without compromising the ability of future generations to meet their own needs

Focus on meeting consumer needs with addressing long term needs of community; recognizes that sustainable tourism requires balancing social and consumer needs and wants

What is the triple bottom line?

Recognition of the need for organizations to improve the state of people, the planet, and profit simultaneously if they are to achieve sustainable, long-term growth

Meeting the needs of the present without compromising the ability of future generations to meet their own needs

Generating’fulfilling requests, operate visitor centers, travel trade and consumer trades, familiarization tours (FAMS), tourism development, marketing, training/education, package tour development, PR

A combination of tourism developments with similar or related functions/themes

What are the economic impacts of tourism?

Increasing income: for profit, government money from outside destination Increasing employment: direct = lodging/restaurants; indirect = construction, agriculture

greater awareness and appreciation of culture, improved quality of life, greater attention to social justice issues

commercialization of heritage/culture, increased crime, exposure to health risks

increased greenhouse gases, pollution and wasted resources, increased pressure on natural places

What is economic leakage?

Money from visitors leaves the destination; reduced to increase economic benefits

Major tourism attractions or resort areas that provide a primary reason for people to visit a destination

A combination of tourism developments with similar or related functions/themes

Ownership and operation of attractions, facilities and services

What are the positive social/cultural impacts of tourism?

greater awareness and appreciation of culture, improved quality of life, greater attention to social justice issues

increased greenhouse gases, pollution and wasted resources, increased pressure on natural places

commercialization of heritage/culture, increased crime, exposure to health risks

greater appreciation for natural landscapes, greater focus on protecting natural attractions

What are the negative social/cultural impacts of tourism?

commercialization of heritage/culture, increased crime, exposure to health risks

greater awareness and appreciation of culture, improved quality of life, greater attention to social justice issues

increased greenhouse gases, pollution and wasted resources, increased pressure on natural places

greater appreciation for natural landscapes, greater focus on protecting natural attractions

What are the positive environmental impacts of tourism?

greater appreciation for natural landscapes, greater focus on protecting natural attractions

increased greenhouse gases, pollution and wasted resources, increased pressure on natural places

commercialization of heritage/culture, increased crime, exposure to health risks

greater awareness and appreciation of culture, improved quality of life, greater attention to social justice issues

What are reasons for government involvement in tourism?

security and political sustainable development and environmental economic

Social Environmental legislation and regulation

policies more power and delegation a brighter future

private vs public sectors sustainable development and enviornmental social

What are the 8 government roles in tourism? (select 2)

policy setting/tourism destination planning, legislation and regulation, coordination, development stimulation and control

infrastructure and transportation development, operations, marketing research, training and education

training and education, historical site renewal, operations, sustainability

sustainability, infrastructure and transportation development, coordination, appreciation of culture

Ownership and operation of attractions, facilities and services

A combination of tourism developments with similar or related functions/themes

Usually a driving, biking, or hiking itinerary in a more or less circular pattern. A trail is a point-to-point configuration, in which the visitor may not return to the starting point

What is tourism policy?

The basic statement on tourism in a destination expressed as policy guidelines, goals, and initiatives

Tourism policy gives guidance for all those directly and indirectly involved in tourism through a roadmap

Ownership and operation of attractions, facilities and services

Meeting the needs of the present without compromising the ability of future generations to meet their own needs

What does tourism policy directly and indirectly do? (select all that apply)

gives guidance for all those directly and indirectly involved in tourism

emphasizes importance of 5 and 10 year plan

creates an intitiave for travelers in tourism to participate

fulfills visitor requests through marketing and tourism development

What do DMOs do? (select 2)

generate fulfilling requests, operate visitor centers, travel trade and consumer trades, package tour development

FAMS tours, tourism development, marketing, training/education, PR

FAMS tours, operate visitor centers, delegate tourism tasks, work with UNESCO

tourism development, generate fulfilling requests, sustainability, PR

What are reasons for government legislation and regulation? (select 2)

controlling of visitor/goods controlling quality of visitor experience ensure travel safety gaming control establish tourism organizations

maintaining building and operating standards protecting visitors raising funds for tourism supporting physical planning guidelines protect environment/culture

controlling of visitor/goods protecting visitors infrastructure tourism policy raising funds for tourism

maintaining building and operating standards controlling quality of visitor experience raising funds for tourism infrastructure tourism policy

Major tourism attractions or resort areas that provide a primary reason for people to visit a destination

A combination of tourism developments with similar or related functions/themes

Usually a driving, biking, or hiking itinerary in a more or less circular pattern. A trail is a point-to-point configuration, in which the visitor may not return to the starting point

Support facilities and services are essential in supporting role, without them destinations would not be complete in meeting visitors

A combination of tourism developments with similar or related functions/themes

A landmark or area which is protected due to its aesthetic, cultural, scientific or spiritual value

Major tourism attractions or resort areas that provide a primary reason for people to visit a destination

Usually a driving, biking, or hiking itinerary in a more or less circular pattern. A trail is a point-to-point configuration, in which the visitor may not return to the starting point

What is a circuit or trail?

Usually a driving, biking, or hiking itinerary in a more or less circular pattern. A trail is a point-to-point configuration, in which the visitor may not return to the starting point

Support facilities and services are essential in supporting role, without them destinations would not be complete in meeting visitors

A landmark or area which is protected due to its aesthetic, cultural, scientific or spiritual value

Major tourism attractions or resort areas that provide a primary reason for people to visit a destination

What is support/support facilities?

These services are essential in supporting role, without them destinations would not be complete in meeting visitors

A combination of tourism developments with similar or related functions/themes

Major tourism attractions or resort areas that provide a primary reason for people to visit a destination

A landmark or area which is protected due to its aesthetic, cultural, scientific or spiritual value

What is a world heritage site?

A landmark or area which is protected due to its aesthetic, cultural, scientific or spiritual value

Usually a driving, biking, or hiking itinerary in a more or less circular pattern. A trail is a point-to-point configuration, in which the visitor may not return to the starting point

A combination of tourism developments with similar or related functions/themes

Major tourism attractions or resort areas that provide a primary reason for people to visit a destination

What is special about Butler County, Ohio? (select all that apply)

culinary tourism, more donut shops per capita

90% of shops locally owned, between 2 large metropolitan areas

music tourism, more concert venues per capita

90% of shops locally owned, between 2 popular states

What is hard tourism?

Developments typically involve larger-scale physical construction and extensive traits of land designed for hosting major number of visitors

Developments are for 1 or 2+ groups of visitors with little construction and land

Major tourism attractions or resort areas that provide a primary reason for people to visit a destination

Meeting the needs of the present without compromising the ability of future generations to meet their own needs

What is soft tourism?

Developments are for 1 or 2+ groups of visitors with little construction and land

Developments typically involve larger-scale physical construction and extensive traits of land designed for hosting major number of visitors

Continuous, sequential process through which management in hospitality and travel industry plans, researches, implements, controls, and evaluates activities designed to satisfy both customer needs and wants and their own organizations objectives

Usually a driving, biking, or hiking itinerary in a more or less circular pattern. A trail is a point-to-point configuration, in which the visitor may not return to the starting point

What are some names of sustainable tourism?

alternative, boutique, community-based, ecotourism, ethical, geotourism, green, low-carbon, responsible, slow

alternative, boutique, community-based, renewed, low-maitenence, happy, fast

alternative, ecotourism, ethical, slow, responsible, happy, renewed, buyers market, slow

alternative, boutique, community-based, organized, renewed, geotourism, green, low-carbon

Management process that creates value for consumers by satisfying wants, nerds, and achieves organizations objectives

Continuous, sequential process through which management in hospitality and travel industry plans, researches, implements, controls, and evaluates activities designed to satisfy both customer needs and wants and their own organizations objectives

Increased competition and sophistication of buyers in society leads to recognition of necessity to identify consumer needs; decisions with the consumer in mind

Focus on meeting consumer needs with addressing long term needs of community; recognizes that sustainable tourism requires balancing social and consumer needs and wants

What is tourism marketing?

Continuous, sequential process through which management in hospitality and travel industry plans, researches, implements, controls, and evaluates activities designed to satisfy both customer needs and wants and their own organizations objectives

Management process that creates value for consumers by satisfying wants, nerds, and achieves organizations objectives

Shortage of available goods and services (sellers market)

Increased competition and sophistication of buyers in society leads to recognition of necessity to identify consumer needs; decisions with the consumer in mind

What is production orientation?

Shortage of available goods and services (sellers market)

Ample supply and lower cost (buyers market)

Focus on meeting consumer needs with addressing long term needs of community; recognizes that sustainable tourism requires balancing social and consumer needs and wants

Creating an image for a product in the customers mind

What is selling orientation?

Ample supply and lower cost (buyers market)

Shortage of available goods and services (sellers market)

Creating an image for a product in the customers mind

Communication; overcoming the barriers and noise is a challenge; not all messages are ignored or avoiders

What is marketing orientation?

Increased competition and sophistication of buyers in society leads to recognition of necessity to identify consumer needs; decisions with the consumer in mind

Shortage of available goods and services (sellers market)

Ample supply and lower cost (buyers market)

Creating an image for a product in the customers mind

What is societal marketing orientation?

Focus on meeting consumer needs with addressing long term needs of community; recognizes that sustainable tourism requires balancing social and consumer needs and wants

Increased competition and sophistication of buyers in society leads to recognition of necessity to identify consumer needs; decisions with the consumer in mind

Meeting the needs of the present without compromising the ability of future generations to meet their own needs

Mental picture that an individual forms of a tourism destination shaped by traveler perceptions

Creating an image for a product in the customers mind

Intangible; combo of physical product and personal service; produced “on demand” and with the consumer

Perishable; different from traditional products; combo of goods and services; tourism is part of the service sector

Mental picture that an individual forms of a tourism destination shaped by traveler perceptions

What are the 4 P's of the marketing mix?

product, price, place, promotion

product, promotion, programming, people

price, place, people, promotion

What is the tourism marketing mix?

product, price, place, promotion, partnership, packaging, programming, people

place, price, product, profit, partnership, packaging, programming, people

product, price, place, perishable, positioning, programming, people

place, price, product, perishable, packaging, partnership, people

What are tourism products?

Perishable; different from traditional products; combo of goods and services; tourism is part of the service sector

Intangible; combo of physical product and personal service; produced “on demand” and with the consumer

Set of beliefs, attitudes, habits, and forms of behavior that are shared by a society and transmitted from generation to generation

Sense of regret or uneasiness arising from consumers uncertainty of wether purchase choice is best or not

What are tourism experiences?

Intangible; combo of physical product and personal service; produced “on demand” and with the consumer

Sense of regret or uneasiness arising from consumers uncertainty of wether purchase choice is best or not

Perishable; different from traditional products; combo of goods and services; tourism is part of the service sector

Communication; overcoming the barriers and noise is a challenge; not all messages are ignored or avoiders

What are challenges DMOs face? (select all that apply)

minimal control over destination product, diverse stakeholders

need for support from local residents, desire to show economic benefits

difficulty in measuring performance

struggling to reach appropriate audience

minimal control over policy efforts, diverse stakeholders

What is the destination life cycle?

introduction, growth, maturity, decline or renewal

introduction, renewal, maturity, growth

Introduction, arrival, departure, growth

Introduction, growth, departure, decline or renewal

What are tourism promotions?

Communication; overcoming the barriers and noise is a challenge; not all messages are ignored or avoiders

Intangible; combo of physical product and personal service; produced “on demand” and with the consumer

Perishable; different from traditional products; combo of goods and services; tourism is part of the service sector

Cognitive model; suggesting 3 major factors positively influence traveler decision, intention, and purchase behavior

hrtm 280 final

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84 questions

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MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is tourism?

Recognition of the need for organizations to improve the state of people, the planet, and profit simultaneously if they are to achieve sustainable, long-term growth

A social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business/professional purposes

Places or things that draw visitors to the destination

Takes full account of current and future economic, social, and environmental impacts addressing the needs of visitors, the industry, the environment, and host communities

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What are the 3 main branches of tourism?

Security and poltiical reasons
Sustainable development and environmental reasons
Economic reasons

involve/improve residents
Enhance infrastructure
Expand service for residents

Visits from residents within own country (domestic)
Visits to a country by non-residents of that country (inbound tourism)
Visits by the residents of a country to other countries (outbound tourism)

Protect natural resources
Monitor and manage visitor impacts
educate/inform visitors

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is the flow of tourism?

increasing income: for profit, government money from outside destination
Increasing employment: direct = lodging/restaurants; indirect = construction, agriculture

Destination: planning, developing, controlling
Marketing: strategy, branding, promotion
Travel: travel flows, distribution, transportation
Demand: factors influencing visitors

Controlling of visitors/goods
Controlling quality of visitor experience
Ensure travel safety
Establish tourism organizations
Gaming control
Maintaining building standards

Alc sales and regulation
Building and zoning codes
Classification, grading and rating of hotels
Fire safety regulations
Health safety regulations

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is a mature destination?

Iconic euro./asain places; have history

Up and coming and still developing; less history

Systems needed by a destination to serve tourism businesses and visitors and meet resident needs

Places or things that draw visitors to the destination

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is an emerging destination?

Iconic euro./asain places; have history

Up and coming and still developing; less history

The human factor in the destination project

Systems required to connect places within and outside the destination (interstate)

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is infrastructure?

Roads, sewers, airports, water

Places or things that draw visitors to the destination

Systems required to connect places within and outside the destination (interstate)

Systems needed by a destination to serve tourism businesses and visitors and meet resident needs

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is transportation?

Systems needed by a destination to serve tourism businesses and visitors and meet resident needs

Systems required to connect places within and outside the destination (interstate)

Places or things that draw visitors to the destination

constructed facilities that support attractions and events (lodging, F&B, shopping, convention centers)

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hrtm 280 final

What is tourism?

What are the 3 main branches of tourism?

What is the flow of tourism?

What is a mature destination?

What is an emerging destination?

What is infrastructure?

What is transportation?

What are attractions?

What are events?

What are built facilities?

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