Restaurant Complaints Quiz

What did the customer want to try at the restaurant?

• Burgers

• Pizza

• Something new

• Sushi

Tags

CCSS.RI.11-12.2

CCSS.RI.9-10.1

CCSS.RL.11-12.1

CCSS.RL.8.1

CCSS.RL.9-10.1

What did the customer suggest to the restaurant staff?

• Change the restaurant's name

• Add more food variety to the menu

• Change the restaurant's location

• Add more drinks to the menu

Tags

CCSS.RI. 9-10.2

CCSS.RI.11-12.2

CCSS.RL.11-12.2

CCSS.RL.8.2

CCSS.RL.9-10.2

What did the customer complain about in the Creamy Vegetable Soup?

• Too many vegetables

• Too spicy

• Too much salt

• Not enough vegetables

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

What did the customer ask the restaurant staff about the cook?

• The cook's favorite dish

• The cook's schedule

• The cook's experience

• The cook's name

Tags

CCSS.RI. 9-10.1

CCSS.RI.11-12.1

CCSS.RL.11-12.2

CCSS.RL.8.1

CCSS.RL.9-10.2

What dish did the customer order and complain about?

• Margherita Pizza

• Caesar Salad

• Chicken Parmigiana

• Spaghetti Bolognese

Tags

CCSS.RI.11-12.3

CCSS.RI.6.3

CCSS.RI.7.3

CCSS.RI.8.3

CCSS.RI.9-10.3

From the third conversation What did the customer complain about not receiving from the restaurant?

• Side dishes

• Appetizers and drinks

• Dessert

• Main course

Tags

CCSS.RL.2.6

CCSS.RL.8.3

What step of framework does the waitress use to handling complaint?

• Ignore, Argue, Dismiss, Ignore
• Deny, Blame, Defend, Ignore
• Listen, Apologize, Solve, Thank
• Laugh, Mock, Ignore, Dismiss

Tags

CCSS.L.11-12.6

CCSS.L.9-10.6

CCSS.W.11-12.2D

CCSS.W.8.2D

CCSS.W.9-10.2D

on the second video the customer said that "it's mainly just broth" what does it meant?

• The dish was mainly made of solid ingredients with little broth.
• The dish mainly consisted of broth with little else.
• The dish was mainly made of vegetables with little broth.
• The dish was mainly made of noodles with little broth.

Tags

CCSS.RI.11-12.7

CCSS.RI.9-10.7

CCSS.RL.11-12.7

CCSS.RL.8.7

CCSS.RL.9-10.7

based on the video, as a waitress what we have to do if the order may take a long to out

• Blame the kitchen staff for the delay
• Ignore the customer and hope they don't notice the delay
• Avoid the customer and pretend everything is fine
• Communicate with the customer and provide updates on the status of their order.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

how to overcome the anger of the guest while handling complaint in restaurant?

• Argue with the guest and defend the restaurant's actions
• Listen actively, empathize, apologize, and offer a solution or compensation
• Ignore the guest and continue with other tasks
• Blame the guest for the issue and refuse to take any responsibility

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5