Restaurant Complaints Quiz

What did the customer want to try at the restaurant?

• Burgers

• Pizza

• Something new

• Sushi

What did the customer suggest to the restaurant staff?

• Change the restaurant's name

• Add more food variety to the menu

• Change the restaurant's location

• Add more drinks to the menu

What did the customer complain about in the Creamy Vegetable Soup?

• Too many vegetables

• Too spicy

• Too much salt

• Not enough vegetables

What did the customer ask the restaurant staff about the cook?

• The cook's favorite dish

• The cook's schedule

• The cook's experience

• The cook's name

What dish did the customer order and complain about?

• Margherita Pizza

• Caesar Salad

• Chicken Parmigiana

• Spaghetti Bolognese

From the third conversation What did the customer complain about not receiving from the restaurant?

• Side dishes

• Appetizers and drinks

• Dessert

• Main course

What step of framework does the waitress use to handling complaint?

• Ignore, Argue, Dismiss, Ignore
• Deny, Blame, Defend, Ignore
• Listen, Apologize, Solve, Thank
• Laugh, Mock, Ignore, Dismiss

on the second video the customer said that "it's mainly just broth" what does it meant?

• The dish was mainly made of solid ingredients with little broth.
• The dish mainly consisted of broth with little else.
• The dish was mainly made of vegetables with little broth.
• The dish was mainly made of noodles with little broth.

based on the video, as a waitress what we have to do if the order may take a long to out

• Blame the kitchen staff for the delay
• Ignore the customer and hope they don't notice the delay
• Avoid the customer and pretend everything is fine
• Communicate with the customer and provide updates on the status of their order.

how to overcome the anger of the guest while handling complaint in restaurant?

• Argue with the guest and defend the restaurant's actions
• Listen actively, empathize, apologize, and offer a solution or compensation
• Ignore the guest and continue with other tasks
• Blame the guest for the issue and refuse to take any responsibility