4 Things All Great Listeners KNow

What is one of the most important things we can do to improve our relationships, develop our worldview, and potentially change people's minds?

• Speaking loudly

• Good listening

• Ignoring others

• Interrupting

What are some recurring features of high-quality listening?

• Talking over the speaker, showing impatience

• Conveying understanding, showing a positive intention towards the speaker

• Checking the time, yawning

• Ignoring the speaker, looking away

What is one way to show your understanding while listening to someone?

• Checking your phone frequently

• Looking around the room

• Summarizing what you just heard and asking if you've missed anything

• Interrupting the speaker

What is one important thing to do during a conversation to avoid missing what's being said?

• Stay present and ask for clarification if you lose focus

• Look at your watch frequently

• Keep interrupting the speaker

• Plan out your response while the speaker is talking

What is one way to create a non-judgmental and psychologically safe environment during a conversation?

• Disagree with the speaker at every point

• Interrupt the speaker frequently

• Listen openly and foster open-mindedness

• Force someone to change their mind

What is one thing you can do before starting a conversation to show that you are taking an interest in the speaker?

• Keep the TV on in the background

• Turn off the TV, take off your headphones, and put your phone away

• Keep checking your phone

• Keep your headphones on

What is one way to benefit the speaker while asking questions during a conversation?

• Ask closed-ended questions that only require a yes or no answer

• Ask questions that are irrelevant to the conversation

• Ask open-ended questions that benefit the speaker, not just your curiosity

• Don't ask any questions at all

What is one way to handle a disagreement during a conversation?

• Interrupt the speaker and argue aggressively

• Listen openly and foster open-mindedness

• Try to force the speaker to change their mind

• Agree with everything the speaker says

What is one thing you can do to show that you're truly trying to understand the speaker?

• Keep interrupting the speaker

• Check your phone frequently

• Summarize what you just heard and ask if you've missed anything

• Look away and show disinterest

What is one way to help the speaker dive deeper into their own thoughts during a conversation?

• Ask closed-ended questions that only require a yes or no answer

• Don't ask any questions at all

• Ask open-ended questions that benefit the speaker, not just your curiosity

• Ask irrelevant questions