IBT FINAL REVIEW

Verbal communication helps a person develop and maintain relationships with others.

• True
• False

Workplace discrimination is when an adverse or hostile job action is taken against a person because of a protected characteristic.

• True
• False

Generic products are always lower in quality than brand name products.

• True
• False

Leadership decisions do not affect team morale.

• True
• False

Keeping sensitive personal and business information private is called confidentiality.

• True
• False

Plagiarism is a characteristic of a good leader.

• True
• False

The format painter lets you copy a picture and paste it into a document.

• True
• False

Combining two or more cells into one uses a Word feature called ___________.

• Eliminating
• Merging
• Blending

A distribution channel moves a product from the __________________ to the ________________.

• Consumers; Producers
• Producers; Consumers
• Top; Bottom
• Left; Right

When dealing with a customer, you should do which of the following to prevent dissatisfaction and solve problems?

• Exceed the customer's expectations
• Respect the customer
• All of these