ITIL Framework Quiz

Priya is the IT manager at a large corporation. She is considering implementing the ITIL framework in her department. What would be the primary purpose of doing this?

• To manage the human resources in her department

• To develop new IT technologies for the corporation

• To provide a systematic approach to IT service management in her department

• To create marketing strategies for the corporation

Charlotte, Evelyn, and Harper are studying for their IT management exam. They are discussing the ITIL framework. Harper asks, 'How many versions and books does the ITIL framework currently span?'

• Four versions and five books

• Three versions and four books

• Five versions and six books

• Two versions and three books

Abigail, Avery, and Benjamin are studying for their ITIL 4 certification. They are discussing the three key components introduced in ITIL 4. Can you help them identify the correct components?

• The service value system, the four dimensions of service, and the six guiding principles

• The service value system, the five dimensions of service, and the seven guiding principles

• The service value system, the four dimensions of service, and the seven guiding principles

• The service value system, the three dimensions of service, and the five guiding principles

Maya, Ethan, and Mia are part of a tech startup. They are implementing the ITIL 4 framework in their organization. Which dimension of this framework would focus on the structure and governance of their startup and the people involved in the service?

• Information and technology

• Partners and suppliers

• Organizations and people

• Value streams and processes

Arjun, Ava, and Emma are working on a project to implement the ITIL 4 framework in their organization. They are discussing the factors that could affect the four dimensions of the framework. What factors should they consider?

• Political factors, economic factors, cultural factors, technological factors and environmental factors

• Economic factors, social factors, technological factors, legal factors and environmental factors

• Cultural factors, geographical factors, technological factors, legal factors and environmental factors

• Political factors, economic factors, social factors, technological factors, legal factors and environmental factors

Benjamin, Jackson, and Noah are part of a school committee. They are tasked with understanding the direction, current status, and required improvements across their school's services and products. Which activity in the Service Value Chain are they performing?

• Plan

• Design and Transition

• Engage

• Improve

Arjun, Abigail, and Maya are part of a school organization. They are discussing how to improve their organization. Which recommendation should they follow to ensure that everything they do is valuable to their stakeholders?

• Think and Work Holistically

• Start where you are

• Focus on value

• Collaborate and promote visibility

Evelyn, Ava, and Sophia are part of a school project team. They are advised to follow a certain recommendation to ensure the success of their project. This recommendation advises them to involve the right people at the right time and gather factual data to make the right decisions. Which recommendation are they following?

• Collaborate and promote visibility

• Keep it simple and practical

• Progress iteratively with feedback

• Think and Work Holistically

Mason, Elijah, and Hannah are part of a school project team. They are advised to follow a certain recommendation to maximize the value of their work and apply DevOps in their project. What is this recommendation?

• Progress iteratively with feedback

• Start where you are

• Focus on value

• Optimize and Automate

Charlotte, Aria, and Jackson are part of a school project team. They have a lot of resources from previous projects. Which recommendation advises them to reuse these existing resources whenever possible instead of starting from scratch?

• Collaborate and promote visibility among team members

• Start where you are

• Progress iteratively with feedback

• Keep it simple and practical