Group 1 Barista Quiz

What is the first step in the espresso extraction process?

• Stirring the coffee grounds

• Grinding the coffee beans

• Boiling the water

• Adding milk to the cup

What is the full name of pope who baptized the coffee in Vatican?

• Pope Clement VIII

• Pope Francis

• Pope John Paul II

• Pope Benedict XVI

How to Resolve the customer complain. Except?

• Stay calm

• Acknowledge the problem

• Ignore the costumer

• Offer the solution

Examples of a good grooming practices? Except

• Dress well

• Don't bother to groom at all.

• Moderate perfumes and cologne

• Wear appropriate accessories only

Are the documents that clearly and precisely describe the correct way to perform certain tasks that may cause inconvenience or damage if not done in the istablished manner.

• Coffee shop Mantra

• Work instructions

• Mission and Vision

• Team Values