Unit 3

Which of the following is an example of POSITIVE body language?

• Nodding encouragingly as someone speaks
• Rolling the eyes
• Crossing arms over chest
• Tapping your feet

What is an example of a subjective observation?

• A resident complaining of a headache
• A doctor order
• A cough
• A reddened area on the residents hip

What is an objective observation?

• A pulse of 70
• A resident complaining of a headache
• A resident peacefully sleeping in bed
• A doctor's order

Which of the following are effective communication techniques?

• Reducing background noise
• Allowing time for talking or for the resident's response
• Maintaining eye contact if it is culturally appropriate
• All of the above

Which of the following is an example of verbal communication?

• Unintentional facial expressions
• Shaking hands with a new resident
• Writing down a question for a deaf resident
• Nodding in agreement

A care plan is:

• Left at the bedside
• The same for each resident
• A means of communicating care regarding a resident
• All of the above

When walking with a resident who has difficulty seeing, it is appropriate to:

• Offer your arm and walk slightly ahead of the resident
• Hold the resident's arm and walk slightly behind
• Have the resident walk along but tell them what objects are ahead
• Walk beside the resident keeping in step so they sense your movements

A resident who speaks a different language does not understand you. Which of the following is an appropriate response?

• Show pictures and use appropriate gestures
• Talk very loudly
• Keep the television on so you do not miss your favorite show
• Just do your tasks and leave

Who can an NA/R share information with on a resident's status?

• Anyone who asks
• Any family member
• The staff on the next shift
• The resident's roommate

When speaking to a resident with speech disabilities, it is important to:

• Finish their sentences for them
• Give them your unhurried attention
• Ask them long, involved questions
• Tell them you will return to them when they figure out what they are trying to say