Dynamics 365 Customer Insights Quiz

What is Dynamics 365 Customer Insights primarily used for?

• Social Media Marketing

• Customer Relationship Management

• Financial Analysis

• Project Management

Which type of data does Customer Insights primarily focus on?

• Internal Employee Data

• Operational Data

• Customer Data

• Supply Chain Data

Which of the following is NOT a standard connector in Dynamics 365 Customer Insights?

• Microsoft Excel

• Salesforce

• Twitter

• Virtual Reality

Which of the following is a benefit of using Customer Insights for businesses?

• Increased employee productivity

• Improved customer engagement and satisfaction

• Better inventory management

• Enhanced project tracking

Which type of analytics does Customer Insights provide to users?

• Financial Analytics

• Customer Analytics

• Inventory Analytics

• Project Analytics

Which component of Customer Insights allows users to define business rules for data processing?

• Power Platform

• Match

• Enrich

• Transform

What is the purpose of creating a customer profile in Dynamics 365 Customer Insights?

• To track employee performance

• To analyze market trends

• To understand and engage with customers

• To manage inventory level

In Customer Insights, what is a 'Golden Record'?

• A record of financial transactions

• A unified and accurate customer profile

• A summary of marketing campaig

• A record of employee attendance

What is the purpose of the 'Enrich' feature in Dynamics 365 Customer Insights?

• To enhance data by adding additional information

• To entertain customers

• To enforce data security

• To manage employee schedules

What is the significance of the 'Segment' feature in Customer Insights?

• It divides customer data randomly

• It ignores data segmentation

• It generates financial segments

• It creates customer segments for targeted marketing