SKC superquiz

Which is an example of assumptive language? - Select all that apply

• Would you like to work through this high bill together?

• I'm going to save you some money with our new program called iPropel

• Let's work through this together

• We are going to make a payment towards your debt, then we will set up a payment plan.

What MSATS SharedIsolationPointFlag code indicates a non-isolated fuse that we can't exchange a smart meter on?

• Y

• NI

• S

• SP

On the customer portal what can customers do? select all that apply

• Submit self reads

• Update direct debit details

• Authorise third party data collectors

• link multiple accounts together

What functions can you do on singleview? select all that apply

• Add notes to accounts

• Check solar FIT rates

• Link customer accounts together

• Upgrade customers meter to a smart meter

What is my locus of control is this scenario? My call was so long because the customer kept going in circles.

• External Locus, because I blamed the customer.

• External Locus, because it was out of my control.

• Internal Locus, because I blamed the customer.

• Internal Locus, because it was out of my control.

The new Consumer Data rights laws allows customers to:

• free access to all personal data on their account

• Authorise third parties to access Sumo's financial data

• Authorise third parties to access energy usage data.

• Free access for customers to view historical meter data.

A customer has received the Energy Bill Relief Payment and want to get it refunded. When is this possible? select all that apply

• If they desperately need the money to pay rent

• If the account is closed

• If they also have solar credit

• Never

A customer has called noticing a discrepancy between the end read of one gas bill and the start read of the next. What has likely happened, and what will we do?

• The meter was read wrong, organise a special read request

• The gas read has been revised, reverse and reissue the bill

• The gas read has been revised, advise the customer it will be rectified on a catchup

• The meter was read wrong, advise the customer it will be rectified on a catchup

What do we not offer a customer as part of the value add callflow?

• Other property signup

• iPropel

• Best Offer

• NBN/Telco signup

What customer will we not offer a R2R product to?

• NSW customer with a smart meter

• Qld Customer with a basic meter

• NSW customer with estimated bills

• Vic customer who wants to be on R2R