Compassionate Comm Day 1

Compassion involves having _______ or real concern for patients coupled with a desire to take action to address the patient’s need.

• Empathy

• Emmpathy

• Apathy

• Empaty

The following is NOT part of the vision, mission, core values:

• Achievement

• Being Good

• Nurturing

• Integrity

The type of listening that we should display is:

• Activated listening

• Activity listening

• Active listening

• Action listening

Too pushy and condescending. This describes which type of landmine question:

• Loaded

• Aggressive

• Emotional Trigger

• Tricky

There are following is NOT part of empathic language:

• Transparency

• Care and empathy

• Respect

• Fix It Listening

The A in the AIDET Model stands for:

• Action

• Affirmation

• Acknowledge

• Ascertain

The willingness to help patients and provide prompt services with a sense of urgency. This describes:

• Responsiveness

• Physical

• Empathy

• Assurance

The degree of care, compassion and individual attention provided to customers. This describes:

• Responsiveness

• Physical

• Empathy

• Assurance

______ questions pop out of your mouth without thinking.

• Impulsive

• Loaded

• Aggressive

• Tricky

What is the name of the trainer for this session?

• Gurmit Singh

• Gurrmeet Singh

• Gurmeet Singh

• Gurmet Singh