Essential Phrases B.E

A good phrase to use when apologizing at work is:

• I will not repeat it

• We are sorry for the inconvenience

• Sorry

Let us know if there is anything else we can ____ for you

• doing

• do

• did

Follow this structure when apologizing:

Apologize - State your fault - Accept responsibility - Guarantee it won't happen again

- Offer compensation(If appropriate)

• True

• False

_____ that the magazine you received last month was missing a few pages.

• We regret

• Inconvenience

• Kindly

• I was wondering if you could ____ me.

• assist

• assisting

• helps

Would you mind ____ me the reports before Monday?

• sending

• send

• sent

Which one is more polite and formal?

• Could you show me the final presentation?

• Can you show me the final presentation?

____ have the project report ready for you by the end of the day.

(Alex promising Sarah at work)

• I will

• I am going to

• I

Could you please _____ a bit so I can follow you better?

• slow down

• speak slow

Could you please ___ a bit?

• speak up

• rise