Answering & Making Phone Calls B.E

May I please have your name and contact information so that we can

_____ with you regarding your inquiry/request?

• follow up

• follow

• follow through

Is there anything else I can ____ you with today?

• inquire

• assist

• demonstrate

"I am afraid the line is engaged." means:

• The telephone line is currently in use or busy.

• The telephone line is not operating at the moment

• The speaker couldn't hear the caller

Thank you for giving me this opportunity. I am looking forward to ____ with you.

• work

• working

• utilizing

How to accept a job offer:

• • Thank you for offering me the position. I am excited to accept the job!

• I would like to make a reservation for Monday morning.

• I'd like to know more

How to order:

• I'd like to do an order for…

• I'd like to place an order for…

• I'd like to reserve an order for…

How to ask for information:

• Is there anything else I can help you with?

• I'd like to place an order for…

• • I'd like to know more about…

_____ you have reached the wrong person/company.

• I'm afraid

• I'm in the loop

• Oh

How to book an appointment:

• • I'm sorry, this is not the right number for that.

• I’d like to make/book an appointment with Mrs. James.

• • Go straight ahead.

Could you speak ___, please?

• up

• load

• with more volume