Agent Information Test

How long after a ticket is bought can a passenger get a refund?

• 24 hour

• 10 minute

• Never

How much is Pineapple Air liable to pay for loss/damaged bags?

• $150.00

• $250.00

• $200.00

Which is the best way for customers to report damage or loss of bag?

• Tell the agents as soon as they land.

• Send an email the next day.

• Send an email or written statement within 3 hours of arrival.

Which of the following are hazardous materials?

• Paint

• Oxygen Tanks

• Aerosol Sunblock

Which of the following reasons would allow for passengers to receive a refund?

• Weather

• Sickness

• Flight Cancellation

Amenities and compensation are provided to customers when flights are delayed.

• True

• False

Each flight closes 45 - 60 minutes prior to departure time.

• True

• False

Pineapple Air accepts un-expired and expired forms of identification.

• True

• False

We accept VISA, MASTERCARD and DISCOVER cards.

• True

• False

Passengers under the age of 12 are allowed to travel alone.

• True

• False