KAP2 Year 2

Which principle of Total Quality Management emphasises the importance of understanding and meeting customer needs?

• Continuous Improvement

• Employee Empowerment

• Customer Focus

• Process Orientation

What concept, integral to Total Quality Management, focuses on continuous enhancements in processes, products, and services?

• Kaizen

• Six Sigma

• Lean Manufacturing

• Agile Methodology

What does Total Quality Management encourage by involving employees in decision-making processes and providing necessary tools and training?

• Hierarchical Structure

• Employee Disengagement

• Employee Empowerment

• Management Isolation

Which aspect is emphasised in Total Quality Management to achieve consistent and high-quality outcomes?

• Rapid Execution

• Process Orientation

• Chaotic Processes

• Unstructured Frameworks

In Total Quality Management, what does decision making rely on for informed choices about improving quality?

• Assumptions

• Opinions

• Data and Analysis

• Intuition

What role does leadership play in Total Quality Management?

• Creating Conflict

• Promoting Quality Culture

• Disregarding Resources

• Reducing Involvement

How does TQM contribute to an organisation's competitiveness?

• By increasing defects

• By reducing quality

• By lowering customer satisfaction

• By improving quality and customer satisfaction

Which advantage is associated with implementing Total Quality Management in an organisation?

• Reduced Employee Involvement

• Increased Workplace Stress

• Enhanced Employee Satisfaction

• Higher Error Rates

How does TQM contribute to reducing waste and stress in an organisation?

• By ignoring process optimisation

• By focusing on inefficiencies

• By promoting quality and process optimisation

• By minimising employee involvement

What does Total Quality Management promote among different levels and departments in an organisation?

• Competition

• Isolation

• Collaboration

• Micromanagement