The best definition of effective communication is:

•  when the message is loud enough for everyone to hear it

• when the message has been written clearly for the receiver to read

• when the sender thinks the message has been received by the right person or group

• when the receiver shows that the message has been received and understood

All of the following are methods/(media) of internal communication within a business except

• telephone call to a customer
  
  

• letter to a worker about low attendance rates

• e-mail to a supervisor
  
  

• notice on the staff restroom noticeboard

Two-way communication is often more effective than one-way communication because

• it is likely to be quicker

• there is an opportunity to confirm or discuss the message

• more than one person will receive the message
  
  

• more than one way of sending the message is used

One example of poor external communication is:

• a supplier misunderstands a message

• a worker fails to follow a safety instruction

• managers do not receive a message about a machine failure

• office staff fail to tell workers about new overtime rates

All of the following could be important for effective internal communication except

• a clear message that can be understood

• the receiver should be the right person to send the message
  
  

• the intranet should be in good working order
  
  

• there should be feedback from the receiver

One of the advantages of verbal communication is that:

• there will be a permanent record of the meeting

• as it is one-way communication it will be faster than written forms of communication

• it makes sure that everyone has fully understood the message

• there is an opportunity for immediate feedback

Each of the following are examples of written communication media except

• notice about company holiday dates

• letter of resignation
  
  

• TV advertisement

• business report on marketing
  
  

One of the advantages of written communication such as e-mail is that:

• there is always feedback

• it allows the sender of the message to check that it has been understood

• a permanent record allows it to be looked at and checked again

• e-mails are always read immediately

One of the claimed disadvantages to using e-mails for communication is:

• some workers may not be able to hear them

• some people receive so many e-mails it is difficult to identify the important ones
  
  

• verbal communication is less effective than written communication as there is no permanent record

• the message can only be sent to one person at a time

Which one of the following is not a barrier to effective communication?

• Poor body language from the sender gives the receiver a bad impression

• The message is too long

• The receiver does not provide feedback and the sender does not know if the

  message has been understood

• There are short and direct lines of communication between the sender and
  the receiver