Impact of IT Systems

An organisation is switching their website to a new server. There will be some downtime while they transfer the data between the old server and the new one. How might this impact the business?

• The system will run slowly once the data transfer is completed.

• This might cost them business as customers can't access the website.

• Employees won't be able to perform their job which affects productivity.

• There won't be any impact as they can do it outside of work hours.

Answer explanation

Websites are available 24/7 so you can’t transfer them outside of work hours, but it likely won’t affect employees anywhere near as much as it will affect customers who’ll want to visit the companies website

The organisation’s new web server has significantly greater processing capabilities. What impact might this have on users of the website?

• An improved user experience due to better ease of use.

• An improved user experience due to better performance.

• An improved user experience due to better accessibility.

• An improved user experience due to better availability.

Answer explanation

This will provide better performance to the website as pages can be loaded quicker due to the greater processing power

A car manufacturer has replaced its employees with CAM controlled machinery. Which of the following are potential impacts of this?

• Reduced ongoing manufacturing costs.

• Reduced staff training requirements.

• Increased manufacturing productivity.

• Increased manufacturing security.

Answer explanation

CAM controlled machinery can increase productivity and reduce costs. It can also help to meet the employee need to be safe as dangerous manufacturing jobs can be completed by machines.

A retail store is thinking of implementing a new EPOS system. What would be potential impacts of this to customers?

• User experience of the tills is improved.

• Productivity of checkout process is improved.

• Staff require additional training.

• Security of the products will be improved.

Answer explanation

A more productive checkout process will meet the customer needs to get through with less queuing.

What would the potential impacts of the new EPOS system be to the employees?

• User experience of the tills is improved.

• Productivity of checkout process is improved.

• Staff require additional training.

• Security of the products will be improved.

Answer explanation

A new EPOS system may improve the user experience of the tills but could require staff to receive additional training on the use of the new IT system.

The growth of IT systems has lead to reduced IT support costs.

Answer explanation

Obviously as IT systems have become more prevalent in business we’ve needed to invest in more IT support in the workplace. This is another cost

An organisation has implemented new IT systems for video conferencing. How can this impact on employees needs?

• Improves accessibility, meeting employees need for disability access.

• Supports remote working, meeting employees needs for teleworking.

• Reduces the need for travel, meeting employees needs to save time.

• Improves security, meeting employees needs to be safe.

Answer explanation

This system could help the employees telework and save time on travel. It doesn’t really have an effect on security or accessibility though