Provide Butler/Valet Services to Guest

What is the role of a valet that gives the guest information of activities to when, where and how of both inside and outside the hotel?

• guide

• concierge

• confidant

• housekeeper

What do you think would the results to have an effective communication skill to a butler/valet service?

• to work as a team.  

• to be at front office.

• to bring valuable thing of the guest.

•           to provide good service and to be able to understand

What is meant by a role of a valet that becomes a trusted person by the guest to confide any personal or business matters?

• guide

• concierge

• confidant

• housekeeper

A term referring to intangible elements of the relationship involving a blend of sentiments.             

• rapport

• goodwill

• communication

• good grooming

A term referring to intangible elements of the relationship involving a blend of sentiments.

• rapport

• goodwill

• communication

• good grooming

If A “gentleman’s gentleman” is a male’s servant, then for female servant is ________________.

• butler       

• chambermaid   

• room attendant

• lady's maid

What communication factor would be needed in the hospitality industry?

• Effective communication is needed to resolve the disagreement.

• Effective communication is needed to resolve the anger.

• Effective communication is needed to resolve conflicts.

• There is a high level of interaction with people.

The enterprise policies and procedures may be related to _____.

• uncomplimentary goods and services

• service standards and protocols

• Mistreatment of VIP’s

• Dishonesty

What is a personal characteristic required of a valet or butler?

• Good grooming and hygiene

• tact and discretion 

• etiquette and good manners

• Diplomacy  

Standards for grooming and personal presentation may be related to_.

• wearing of uniform, personal hygiene, and appearance

• personality development of the person

• characteristics of a person 

• personality