Provide Butler/Valet Services to Guest

Provide Butler/Valet Services to Guest

Professional Development

40 Qs

quiz-placeholder

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Provide Butler/Valet Services to Guest

Provide Butler/Valet Services to Guest

Assessment

Quiz

Life Skills

Professional Development

Practice Problem

Hard

Created by

JONALYN PRINGASE

Used 3+ times

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40 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the role of a valet that gives the guest information of activities to when, where and how of both inside and outside the hotel?

guide

concierge

confidant

housekeeper

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What do you think would the results to have an effective communication skill to a butler/valet service?

to work as a team.  

to be at front office.

to bring valuable thing of the guest.

          to provide good service and to be able to understand

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is meant by a role of a valet that becomes a trusted person by the guest to confide any personal or business matters?

guide

concierge

confidant

housekeeper

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A term referring to intangible elements of the relationship involving a blend of sentiments.             

rapport

goodwill

communication

good grooming

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A term referring to intangible elements of the relationship involving a blend of sentiments.

rapport

goodwill

communication

good grooming

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

If A “gentleman’s gentleman” is a male’s servant, then for female servant is ________________.

butler       

chambermaid   

room attendant

lady's maid

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What communication factor would be needed in the hospitality industry?

Effective communication is needed to resolve the disagreement.

Effective communication is needed to resolve the anger.

Effective communication is needed to resolve conflicts.

There is a high level of interaction with people.

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