Basic Troubleshooting Guide Quiz

What should you do if your computer freezes or behaves strangely?

• Try restarting your computer

• Replace the power cable with one that you know works

• Make sure the keyboard/mouse is firmly plugged into the back of the computer

• Check the brightness & contrast levels of the monitor

What should you do FIRST if your computer doesn't power up?

• Check that the power cables are plugged into a power socket and the socket has been turned on

• Try using a different power socket or plug the power cable directly into a power socket in the wall

• Make sure the monitor is securely plugged into the computer

• Replace the power supply unit (PSU)

What should you do FIRST if nothing appears on the monitor?

• Check the brightness & contrast levels of the monitor via the menu button

• Replace the monitor

• Make sure the monitor is securely plugged into the computer

• Check the input source for the monitor

What should you do if you get a 'Non-system disk or disk error at boot' message?

• Check the brightness & contrast levels of the monitor via the menu button

• Try using a different power socket or plug the power cable directly into a power socket in the wall

• Check that the power cables are plugged into a power socket and the socket has been turned on

• Remove any floppy disks, CD/DVD discs and USB memory sticks or external hard drives and try booting up again

What should you do if your keyboard/mouse does not work?

• Check the brightness & contrast levels of the monitor via the menu button

• Replace the power cable with one that you know works

• Try using a different power socket or plug the power cable directly into a power socket in the wall

• Make sure the keyboard/mouse is firmly plugged into the back of the computer

What should you do if Windows displays a blue screen during startup?

• Make sure the monitor is securely plugged into the computer

• Try restarting your computer

• Do a System Restore to a previous working state

• Choose 'Last Known Good Configuration' from the Windows startup menu

What should you do if Windows does not start successfully or repeatedly displays a blue screen?

• Check that the power cables are plugged into a power socket and the socket has been turned on

• Do a System Restore to a previous working state

• Cry

• Make sure the monitor is securely plugged into the computer

What should you do if you cannot login to Windows?

• Check that Caps Lock/Num Lock isn't on by mistake

• Check that the power cables are plugged into a power socket and the socket has been turned on

• Ensure you are using your correct username and password

• Check the brightness & contrast levels of the monitor via the menu button

What should you do if your computer does not boot up and it beeps at you

• Check the power cables are secure and the device is powered on

• Refer to the computer's manual or manufacturer's website for the specific error code and troubleshooting steps.
• Ignore the beeping and continue using the computer
• Hit the computer to see if it starts working

What would you do if your computer powers on but displays the BIOS/UEFI menu instead of booting up Windows

• Check and adjust the boot order in the BIOS/UEFI menu
• Update the graphics card driver
• Replace the motherboard
• Reinstall the operating system