Lost Luggage

What happened to the passenger's luggage?

• It was misplaced by the airline.

• It was stolen by someone.

• It got lost during a customs inspection.

• It was left at the security checkpoint.

Where was the passenger heading to from Bangkok?

• London

• China

• Paris

• New York

What did the passenger provide to the service agent?

• Passport

• Boarding pass

• Baggage claim ticket

• Flight ticket

What was the passenger worried about?

• Missing a meeting in Bangkok

• Losing their passport

• Missing their connecting flight

• Running out of money

What did the passenger already go through in Bangkok?

• Immigration

• Baggage inspection

• Security check

• Custom clearance

Whom did the service agent contact to help find the luggage?

• Airline supervisor

• Security personnel

• Baggage handlers

• Gate agents

Why did the passenger not want to miss their flight to China?

• They had a connecting flight from China.

• They had a business meeting in China.

• They had a tour planned in China.

• They were meeting family in China.

 

What did the service agent promise to do once the luggage was found?

• Give the passenger a discount on their flight

• Deliver it to the passenger's home

• Arrange for quick delivery to their destination

• Keep it at the airport for pickup

What was the service agent's strategy to help the passenger board on time?

• Call the police

• Inform the airline supervisor

• Stay in touch with gate agents

• Offer the passenger an alternate flight

What was the passenger's hope regarding the luggage issue?

• That it gets resolved quickly

• That they receive compensation

• That the airline finds it later

• That they can board the flight without it