Communication Skills Quiz 1

What is a common barrier to phone conversations?

• Poor reception

• Language barrier

• Lack of time

• Technical issues

What is a way we filter what we hear?

• Reflective listening

• Active listening

• Selective perception

• Empathetic listening

What is an effective nonverbal communication method?

• Speaking softly

• Avoiding gestures

• Using jargon

• Maintaining eye contact

What is a reason for using blogs to improve communication skills?

• To limit communication

• To avoid feedback

• To discourage interaction

• To share information

What is a benefit of effective oral communication?

• Confusion

• Misunderstandings

• Ambiguity

• Clarity

What is a strategy for effective written communication?

• Using complex language

• Avoiding punctuation

• Ignoring grammar

• Being concise

What is a common barrier to interacting with subordinates?

• Clear instructions

• Mutual respect

• Lack of authority

• Open communication

What is a way to improve communication with suppliers?

• Making cold calls

• Avoiding negotiations

• Being unresponsive

• Ignoring their needs

What is a common barrier to interacting with co-workers?

• Effective communication

• Conflict resolution

• Teamwork

• Lack of trust

What is a reason for using social media for communication?

• To discourage interaction

• To avoid feedback

• To limit reach

• To engage with audience