New Hire Training Quiz Pt. 1

Use the customer's name is which step in the 5 Key behaviors?

• 1st

• 2nd

• 3rd

• 4th

If a customer is on AT&T next with UP, how much is the additional cost for the customer?

• $4

• $5

• $6

• $10

How much does PA4 cost on the customers bill?

• $35

• $45

• $50

• $52

Which if the following is NOT TRUE when it comes to accessories?

• All accessories come with a warranty

• All accessories are certified by the manufactuer

• Customers can put their accessories on an installment as long as they spend $75 or more

• Screen protectors are free to replace as long as they are AT&T branded

True or false, any customer, regardless of their plan can trade in a device early and upgrade even if they still owe money on the phone.

• True

• False

Which of the following is NOT a step in the AT&T experience?

• Understand

• Make The Offer

• Confirm

• Educate

All customers want which 3 things?

• To be heard, understood, and cared for

• To save money, get fast help, and get new promotions

• To be sold, to get new things, and to be under budget

When it comes to educating our customers, which of the following do we want to educate on?

• Their bill and proration

• All discounts, credits, and monthly reoccurring bill

• How to use their devices and the features we discussed

• All of the above

Where can you find promotions without the use of a UID?

• CCKM

• MST

• MyCSP

• PLE Website

Regardless if a customer is on Next or Next with Up, how long is the installment plan?

• 24 months

• 30 months

• 36 months

• 40 months