L1 FBSTX - Jan 24

One of the products and features on FazzBiz ID is the Payout Form. What is meant by the Payout Form?

• To transfer funds from the dashboard to other than your own account, a fee is charged

• To withdraw funds from the Merchant account to your own account (which is registered with the FazzBiz account) and is free of charge

• To receive payment for goods or services offered from businesses carried out by Fazz Biz Merchant

• Top up balance to FazzBiz Merchant account

Here are the teams that received an issue escalation from Slack on a report related to FazzBiz ID

• Engineer & Compliance

• Engineer & PM Indo

• Payment Recon & Compliance

• Tech Support & Payment Support

For Business Account Verification requests, what should CS do if the User experiences problems:
Unable to complete verification?

• CS will be escalated to the KYB team on Zendesk (Change case owner on Zendesk)

• CS will be escalated to the KYC team on Zendesk (Change case owner on Zendesk)

• CS will be escalated to the Compliance team on Slack (Change case owner on Compliance)

• CS will be escalated to the Engineer team on Slack (Change case owner on Engineer)

What Slack channel does CS use for escalations regarding Setting Up Business Accounts?

• @fazz-biz-eng-support

• @fazz-biz-eng-escalation

• @fazz-biz-eng-PM-SG

• @fazz-biz-eng-PM

In handling FIAT StraitsX and Fazzbiz transaction monitoring, especially for Gemini merchants, what must Gemini merchants attach via the Slack channel #stx-gemini-cs-sync so that CS can send outgoing emails to users for data follow-up?

• Attach User email

• Attach the User's cellphone number

• Attach User account number

• Attach the User's full name

The following data must be attached by CS to Gemini merchants to request Gemini User email data, except?

• Identity Number

• Unique key

• Recipient bank account

• Deposit amount

Below are the possible scenarios where user got name check failed, except?

• 
  User's name has 4 words but their registered name only has 2 words as well as their bank statement

• User's changed their legal name

• User did not register their full name correctly

• User register using their nickname

Where should CCO upload the documents if user's FIN has changed to a new card?

• Upload all docs to RFI admin upload in service panel

• Upload all docs in core admin panel

• Escalate to account ops first before uploading to service panel

• Escalate to account ops first before uploading to core panel

What are the methods for users to verify their bank account in their StraitsX account?

• Upload bank statement or make a deposit test

• Manual verification and make a deposit test

• Make a deposit test before adding the bank account

• Adding 3rd party wallet as bank statement

The following options are the requirement that Sales Team needs in order to send request to CCO, except?

• Sales Team escalate the request first via shared Slack channel

• Sales team able to CC other member

• The title of request should be "Request from Fazz Biz Sales"

• Sales Team must provide detailed information about the request