Basics of Customer Service (Unit 1)

First impression are based on

• Appearance, Behaviour and Words.

• Attitude, Behaviour and Words.

• Appearance, Behaviour and Language.

• Appearance Character and Words.

Creating good first impression directly influence

• Customer's preference.

• Customer's perception.

• Customer's habits.

• Customer's likes

Positive first impressions will lead to satisfied customers, positive work of mouth and

• Bulk purchase.

• First purchase.

• Repeat purchase.

• Small purchase.

Empathise is part of the creating a positive first impression?

• True.

• False.

When a customer comes into the retail store, retail staff should

• Do his/ her own things.

• Walk away.

• Stand next to the customer.

• Smile and greet.

The action to allow retail assistant to show sincerity to customer is known as

• Show love hang sign.

• Wave to the customer.

• Establish eye contact.

• Hug the customer.

Customer services refer to

• buy and sell relationship.

• meeting the needs and expectations of customers.

• demonstration to customers.

• take care of customers.

Losing customer loyalty is part of the excellent customer services?

• True.

• False.

By offering competitive price, benefits excellent customer services?

• True.

• False.

Personal grooming consists of hygiene, hair, nails and

• Shoes.

• Attire.

• Socks.

• Gloves.