Basics of Customer Service (Unit 1)

Quiz
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Other
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Professional Development
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Medium
Zack Chew
Used 2+ times
FREE Resource
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
First impression are based on
Appearance, Behaviour and Words.
Attitude, Behaviour and Words.
Appearance, Behaviour and Language.
Appearance Character and Words.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Creating good first impression directly influence
Customer's preference.
Customer's perception.
Customer's habits.
Customer's likes
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Positive first impressions will lead to satisfied customers, positive work of mouth and
Bulk purchase.
First purchase.
Repeat purchase.
Small purchase.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Empathise is part of the creating a positive first impression?
True.
False.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer comes into the retail store, retail staff should
Do his/ her own things.
Walk away.
Stand next to the customer.
Smile and greet.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The action to allow retail assistant to show sincerity to customer is known as
Show love hang sign.
Wave to the customer.
Establish eye contact.
Hug the customer.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer services refer to
buy and sell relationship.
meeting the needs and expectations of customers.
demonstration to customers.
take care of customers.
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