
Unit 2 MCQ
Quiz
•
English
•
12th Grade
•
Practice Problem
•
Medium
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29 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is presenting a positive image important for the organization?
It sets the tone for the service process.
It increases customer confidence.
It focuses on what is communicated by the service staff.
It leads to giving more respect to the service staff.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one of the purposes of maintaining a positive image of self and the organization, as mentioned in the passage?
To increase customer confidence
To set the tone for the service process
To focus on what is communicated by the service staff
To trust the service staff more readily
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Explain how a positive image of self and the organization can impact the customer's perception during the service process.
By increasing customer confidence in the organization
By focusing on what is communicated by the service staff
By setting the tone for the service process
By giving more respect to the service staff
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is emphasized as essential for making the service staff's appearance tidy and pleasant?
Positive behavior
Right attitude
Positive body language
Proper grooming
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is being dressed appropriately important for projecting a professional image?
It reflects a positive mindset.
It shows enthusiasm in helping customers.
It contributes to positive behavior.
It helps to project a professional image of oneself and the company.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is crucial to be aware of for presenting a positive image of self and the organization?
Positive body language
Competence and confidence
Attitude, behavior, body language, and facial expressions
Enthusiasm in helping customers
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How quickly can a customer form the first impression, according to the passage?
Minutes
Seconds
) Hours
Days
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