SBH ANM POD/RETURN TRAINING ASSESSMENT

How many delivery attempt need to be done before return if failed to deliver to customer?

• 1

• 2

• 3

• 4

In which condition return parcel need to print return AWB when the parcel will be return from SBH to PHG?

• PP-Cash

• CC-Cash

• PP-PM

• COD

"After return register, the parcel need to paste white sticker (remark RSBH501)"

Which parcel type belong to above statement?

• All parcel type

• ATS parcel

• Shopee CB

• Shopee AIR/SEA

What will you do when the error highlight above appeared during register return parcel?

• Register CRM

• Direct depart to Sorting Center

• Register ATS

• Scan Delivery Signature

After successfully register return, the admin can directly depart the parcel to Sorting Center.

• True

• False

Below are the Standard POD Photo Requirement except:

• Parcel AWB information

• A photo of the recipient’s face (the customer allows the photo to be taken) or the environmental house number proofs (the customer does not allow the photo to be taken)

• GPS

• Bulk of parcel photo

If it is not signed by the recipient himself , which are the second POD (supporting proofs) should be provided:

• Call history/Whatsapp

• The phone number is consistent with the system information

• Message confirmation

• All of the above

If the parcel delivery coverage is in remote area, what type of problematic scanning need to choose when the receiver agreed to self-collect the parcel?

• D4 Penerima/Pengirim enggan menerima bungkusan

• D5 Gagal dihubungi penerima/pengirim

• D9 Penerima minta hantar pada masa yang lain

• S1 Penerima mengambil bungkusan sendiri di DP

Which are the false statement regarding Self-Collect parcel?

• Inform receiver to collect the parcel within 3 days

• Scan problematic "S1 Penerima mengambil bungkusan sendiri di DP" everyday (3 days) while waiting for the customer to collect the parcel.

• Placed the parcel in self-collect storage area.

• Perform return when the customer still not collecting their parcel after first day problematic scanning.

What do we need to do if the customer still not collecting their parcel after 3 days?

• Register return

• Delivery signature

• Return Signature

• Register ATS