Introducing Bedside Service to New Patients

Why is it important to introduce Bedside Service and menu to New Patients? select all that apply.

• It sets the stage for the great food and service theyre about to receive

• It informs family members of when to call the kitchen to place a meal order

• It puts patients at ease by informing them of whats to come

• It makes it easier for patients to understand who you are what your sole role is in caring for them

Verifying food allergies with new patients is a critical safety measure and must be completed during the introduction process

• True

• False

What is the first thing you should do if a patient informs you of a food allergy that's not listed on the diet census sheet? Select the best choice

• Document the allergen on your copy of the diet census sheet so youll remember for the rest of the day

• Tell your supervisor when you get back to the kitchen

• Alert nursing immediately

What is one advantage of explaining the meal selection process and providing a menu to new patients?

• It take's LESS time to speak menu selections when patients are able to see their food options in advance

• it takes MORE time to speak menu selections when patients are able to see their food options in advance

What should you do if a patient has additional questions about her diet order after you've reviewed the diet information on their menu with them ? Select the BEST choice

• Refer her to a dietitian

• Tell her nurse

• Talk to your supervisor

• Try to answer the questions on your own

Which of the following Key Actions are included in a respectful entrance? Select all that apply

• Knock on the door while entering the room without asking for permission

• Walk in the room while saying, "its dietary, can I come in?"

• Enter the patient's room only after they've given you permission to enter

• smile and make eye contact

• Knock on the door, say your first name and department, and ask for permission to enter

Which of the following Key Actions are included in a Pleasant Exit? Select all that apply?

• Let the patient know when youll return by saying, "Thanks, I'll be back at around 10:00 to take your meal selection for lunch."

• Thank the patient

• Let the patient know when you'll return by saying, "Thanks, be back in a few!"

• Ask if there is anything else they needed

• Close the door as you leave if it was closed when you arrived

Verifying two patient identifiers is NOT part of the introduction process UNLESS a meal/snack is being delivered at the same time.

• True

• False

A respectful entrance helps protect our patients privacy and personal space.

• True

• False