Enchilada Call 1.17.24

Where can you find the agendas for Enchilada calls?

• Hanover Help

• Your Teams Channel

• Property Website

Which GSS team handles Hanover Help Support tickets?

• Compliance

• QA

• Support

• Training & Development

When will GSS call you regarding a Hanover Help ticket?

• Immediately

• After 3 replies

• After 2 replies

• After 24 hours

Who has access to ProCore? (Select all that apply)

• Maintenance Supervisor

• Property Manager

• Leasing Manager

• Leasing Consultant

How do you login to Procore?

• Email your regional

• SSO (use your normal hanover login)

• Ask Nikki

• You received a new username and password

Who is uploading MAINTENANCE videos into the Video Content Library on Hanover Help?

• Nikki

• Systems and Training Team

• GSS

• Houston Quality Assurance Team

You have to list all applicants as a lease holder

• True

• False

Answer explanation

As long as the second applicant is over 18 and can pass a background check, they can be listed as an occupant.

When listing someone as an occupant instead of a lease holder, you still need to charge them an application fee

• True

• False

How do you change the primary of an application? (Select all that apply)

• Put in a support ticket

• Have the applicant cancel and reapply

• Email the Systems and Training Team

How do you find out employee unit availability?

• Email GSS Support

• Email your regional

• Email Jim