MM CA#4 Study Guide

1. What role is driven by the size and type of business as well as its mission, goals, and organizational chart?

• CEO

• Retail sales clerk

• Manager

• Social media marketer

1. Luke’s company is in the process of implementing a new database that will completely replace the existing database. His department relies heavily on the database, and they find the new system cumbersome and difficult to navigate. Luke is making a great effort to help his department understand the benefits the new database offers, specifically, the improved data accuracy and the better accessibility of a wider range of information. Why is Luke emphasizing these benefits to his department?

• 1. to encourage buy-in on the change

• 1. to show the extrinsic benefits of the change

• 1. to explain the management outlook on the system

• 1. to create eustress that will benefit his department

1. Mikal has a knack for influencing his employees in a positive way and helping to bring out their best performances. He is never pushy or overbearing. This proves that he has mastered the art of _____.

• integrity

• happiness

• modesty

• persuasiveness

1. Charlotte has written a new goal for her team—to develop 100 new ideas and produce the sample products by the end of one week. Which SMART goal feature is missing in this goal?

• Specific

• Measurable

• Attainable

• Time-dependent

1. What is a good strategy for encouraging employees to achieve success?

• Pay them more

• Get to know them

• Give them absolute freedom

• Mandate weekly evaluations